Service Desk Analyst

4 days ago


Auckland City, New Zealand HAYS Full time

Great opportunity to bring your natural customer service to and grow in the technology support space

**Your new company**
A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care.

**Your new role**
As a Service Desk Analyst you will work within a fantastic team to provide efficient and effective service desk support to customers and all key stakeholders.

Your day will come with variety and will be a combination of:

- Answer and maintain phone calls to the service desk for internal end-users and stakeholders
- Log service request tickets to the appropriate team to escalate IT support
- Work with end-users in troubleshooting tickets with your systems knowledge
- Manage service requests in an appropriate and timely manner and communicate with end users and support teams to ensure an efficient turnaround time.
- Monitor timeframes on escalated support

**What you'll need to succeed**
You will bring a minimum of 1 year's experience in a helpdesk or customer service role. You will have a passion of helping others, have an excellent phone manner, an eye for detail and a passion for IT support.

You will have experience in:

- ITSM ticket logging tools experience
- IT Service Desk experience - bonus if healthcare
- Experience handling multiple incident requests
- Experience in a high call volume environment.

**What you'll get in return**
- Career development opportunities
- Hybrid work model
- Free on site car parking
- Fantastic team culture who enjoy sharing their days together

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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