Service Desk Analyst

**Introduction**:
We need an exceptional Rockstar

We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement

Work with a high performing team of Service Desk Engineers
Remote first workplace
Great Company culture

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

Reporting to the Service Desk Team Leader of DDS IT and operating within standard business hours, you will quickly become an integral member of the IT Professional or Managed Services function. You will be working in a complex and stimulating MSP organisation who attracts and retains the best talent the market has to offer.

**In this role, you will be responsible for the following**:
Experience and flare for managing major incidences (P1 and P2) and following ITIL framework
Implement improvement initiatives in service desk processes and service desk tools
Log faults and tickets when required and send follow up communication to the right people and teams
Implement improvement initiatives in service desk processes and service desk tools
Ensure that all IT incidents are either escalated or resolved where required
Work collaboratively with the team to ensure that work is running smoothly.

**Skills and Experiences**:
A bit about you

You will be an experienced Service Desk professional who can seamlessly connect with your new team and get things going from day one. What attracts you to the Service desk is your ability to go above and beyond for the end user and your relentless commitment to customer service and high standards. Like the rest of our team, you will have a strong communication style, meticulous attention to detail and the technical capability to back yourself.

You will also have a strong technical knowledge and experience in standard Microsoft technologies like Active Directory, Windows OS, O365, SCCM, exchange management, and ITSM tool.

Talk to us now

People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.