Customer Experience Administrator

2 weeks ago


Newmarket, New Zealand Customer Experience Administrator Full time

Do you enjoy making a difference in someone's day? Do you thrive in a fast paced, people-focused environment? We're a passionate and driven retail team, focused on finding solutions while performing under pressure. We're looking for someone to work on a part-time basis of 20-25 hours, Monday to Friday, in our Support Office in Newmarket.

**Who are we?**

We're a family-owned footwear retailer with over 50 stores across New Zealand and in Melbourne, Australia. With an award winning culture and company values that inform all aspects of our company, we are dedicated to putting people first. Opportunities for growth and development are abundant here, and great performance is frequently recognised and rewarded. Our passionate, talented team works together to create memorable customer experiences every day.

**What will you be responsible for?**

In this fast paced, ever changing environment, your purpose here will be to deliver on Overland's Customer Promise. Your week will include interacting with customers across a range of platforms and finding innovative ways to provide solutions. You'll also offer support to our store and Support Office teams with customer-related queries.

**What will you bring?**
- A passion for all aspects of the Customer Experience
- Intermediate skills on Microsoft suite
- A proactive and organised mindset focussed on finding innovative solutions to problems
- Excellent interpersonal and communications skills
- Flexibility to change and an eagerness for receiving and delivering feedback
- Values that align with ours

**What's on offer?**

The opportunity to work with talented, people-focussed co-workers, incredible employee benefits (your footwear collection is about to get a whole lot better), an informal dress code, and more You'll also have the chance to get involved with our very own charity The Young Hearts Project, _supporting youth in New Zealand._

You must be eligible to work in New Zealand to be considered for this position. No agencies thank you.



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