Service Delivery Manager

**General information**: - Location - Wellington - Expertise - Client Delivery, Technology - Job Level - Experienced - Employment Type - Permanent full-time - Close Date - 22-Aug-2025 - Ref # - 61873 **Description & Requirements**: **Spark NZ** - As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. - We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. **Service Delivery Manager** Spark New Zealand provides digital services to millions of New Zealanders and thousands of New Zealand businesses. Spark's goal is to use technology to enable better outcomes for New Zealand. Based in multiple locations in New Zealand, our regional and central teams are positioned well to sell a wide range of digital services and specialist expertise to support our goal. Our capability includes the full spectrum of professional services, including technology design, consulting, deployment, and management and the delivery of ICT solutions. We extend our expertise and reach by engaging specialist providers and regional support organisations to provide truly nationwide coverage with an unsurpassed range of ICT capability. As an (intermediate to senior) Service Delivery Manager you'll be accountable for supporting managed services contracts with some of our key customers. You will be part of a tight team running the end to end Service Delivery relationship and ensuring that all service delivery commitments under a complex managed services contract are met. You will be responsible for delivering service management outcomes for high-profile engagements and become a trusted advisor to our customers on every aspect of service delivery. It's all about delivering fantastic customer outcomes that will help them win big in a digital world. It's our culture which makes Spark such a great place to work so we will be looking for individuals that contribute to that. People who are open, honest and generous with their time for others. Take ownership, have a go and experiment. People who empower others, are transparent and who actively seek out diversity and do what's right. While you're an extremely capable individual who can operate comfortably alone when necessary, you're a team player that can work across all elements of this key engagement. With a flair for building key relationships and stimulating change, you seek continuous improvement both within our business and with your customer **You'll also bring with you** - A proven track record in service delivery. This role requires several years of proven service delivery experience in complex/large service delivery environments. - Operational excellence in core disciplines - Customer focused and goal orientated - Ability to develop, build and lead relationships with the key service management stakeholders and exceed their expectations. - Sound operational and commercial acumen with a passion for customer outcomes. - Pragmatic approach with a flair for planning and executing **The benefits of being with Spark** Our benefits are just one of the many things that make working at Spark that extra bit special. We want you to be covered with a range of amazing benefits, exclusive and just for you as a Spark employee. From access to Spark products, comprehensive medical and insurance cover, to sweet details for a range of NZ retailers and more. **WHY CHOOSE US**: **Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai** - At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. **Sustainability: Toitū** - Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. **Benefits: Awhina** - Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including: - **Wellbeing**