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Office Administrator
3 weeks ago
**Description**:
Our client is a leader in the Roofing Maintenance Industry. They are a nationwide company with a long, proud history of providing outstanding service to New Zealand homeowners.
This is a great opportunity for a customer focused person wanting combine excellent administration and operational coordination skills. In this role you can excel in providing our customers with the best service whilst supporting the Manager in achieving KPIs to ensure efficient business operation. Your ability to deal with people proactively and positively and your understanding of the importance of following up and delivering on time will see you excel in this role.
The Office Administrator enables all areas to perform productively to meet customer requirements by supporting operations management to organize responsive allocation of work and materials and monitoring customer service requirements. The purpose of role is to manage the customer experience from initial contact, through dispatch of work or other interventions as required, through to aftersales close off, so that customer service and results are of a high standard and KPI requirements are met.
Were looking for someone with the ability to think and learn who can easily get to grips with systems, who has a positive attitude and is assertive and flexible. To be successful in the role you will need:
a passion for dealing with customers being customers key contact from a operational perspective. great organization, teamwork, and computer skills excellent communication skills in written, in person and on the phone experience following a process while dealing with ambiguity. To be able to with a pressured day in the office. excellent attention to detail a high level of accuracy in your work the ability to learn quickly. a can do attitude background or knowledge of the building sector would be an advantage
The role is based in our clients busy Hamilton office and reports to the Branch Manager. It is a fulltime position of 40 hours per week Monday to Friday.
