Labline Call Centre Representative's X 3

Are you passionate about providing exceptional service to clients while working in the healthcare industry?

**Mō te tūnga | About the role**

Canterbury Health Laboratories (CHL) is a busy diagnostic facility providing services to inpatients and outpatients at Te Whatu Ora Waitaha (Canterbury). You will be working for the largest medical laboratory within Te Waipounamu

Canterbury Health Laboratories is seeking a dedicated and customer-focused Labline Call Centre Representative to join our Pathology Reception and Registration Department. This is an exciting opportunity to contribute to the delivery of high-quality healthcare services to our valued clients.

This is a part time position required to work 15 to 25 hours per week between 08:00 and 18:00 and Sat 0800 to 1300

In this role, you will be responsible for:

- Provide a high-quality service experience to clients through the Labline call centre.
- Utilize the laboratory information system to register patients, add tests, and access results.
- Perform a variety of duties within the assigned work area, ensuring accurate and timely communication of information to the Section Head or Service Manager.
- Answer incoming telephone calls, providing clients with laboratory results or other relevant information as appropriate.
- Undertake additional duties as reasonably directed by the Section Head or Service Manager.
- Work in a safe and healthy manner, adhering to all safety protocols to prevent harm to oneself and others.
- Strive for quality within all tasks undertaken to promote an environment of continuous quality improvement.
- Separate and process samples in accordance with established guidelines.

**Ngā pūkenga me ngā wheako | Skills and experience**

This role requires the following:
**Essential**
- Previous customer call centre experience essential.
- Customer focused communication, articulate, clear and friendly style.
- Administrative experience with attention to detail and accuracy.
- Complete discretion and confidentiality (in accordance with the Privacy act)
- Organisational skills with the ability to prioritise and multitask as the situation demands.
- Computer skills (Microsoft Office, Word, Excel and Outlook)

**Desirable Personal Attributes**
- Be client and patient focused and committed to providing a high-quality service.
- Possess effective interpersonal skills and be able to work as part of a team.
- Have effective written and oral communication skills.
- Be able to work effectively and efficiently.
- Be adaptable and able to relate well to a wide range of people.
- Be disciplined, self-motivated and maintain a positive approach to work.
- Be able to work effectively and efficiently under occasional periods of pressure.
- Be punctual.
- Be able to display initiative.
- Have an ability to take and make decisions
- Be aware of and exercise discretion in all patient related and departmental matters (in accordance with the Privacy Act)

At Canterbury Health Laboratories, we pride ourselves on delivering outstanding healthcare services to our community. Join our dynamic team and contribute to providing accurate and timely information to patients and healthcare professionals.

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury