Call Centre Workers

3 days ago

Christchurch, Canterbury, New Zealand Looking out for people Full time NZ$40,000 - NZ$60,000 per year


Requirements

  • NZQF Level 2 or 3 qualification, or at least one year of call centre experience
  • Reliable transport and a full driver's licence
  • Flexibility with work hours

Tasks Include:

  • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • identifying requirements and recording information into computer systems
  • coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • developing rosters and managing staff numbers to meet workflows
  • listening to calls conducted by call centre operators and providing performance feedback
  • monitoring and timing calls
  • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
  • updating databases to reflect changes to the status of customers and prospective customers
  • arranging the despatch of goods, information kits and brochures to customers and interested parties
  • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
  • issuing invoices and receiving electronic payments for goods and services provided

If this sounds like you, please apply online today


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