Senior Service Delivery Manager

5 days ago

Auckland City, New Zealand Chorus NZ Limited Full time

**Contract: 12 months fixed term contract**
**Where: Auckland, Christchurch**

**We’re all about endless potential**

We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible, providing unlimited access to an ever-evolving range of innovative products and services. Technology that’ll support, inspire and connect people and businesses for generations.

To that end, we need more curious, collaborative and forward-thinking people. Because while we’re busy improving our national network, we’ll need more of the best to join our truly inclusive workforce, one where you’ll be made to feel you belong, and that everything you do is valued (because you do, and it is).

As for our culture. Our people say it’s one of the best around. We’re proud of that. And with our Chorus Care package benefits behind you too, you’ll have everything you need to seize this opportunity and make it your own.

**Work your way.**

**What you’ll be doing**:
We have an exciting opportunity for a seasoned Senior Service Delivery Manager to join our team. Bringing rich and deep customer management skills, you’ll work in a dedicated and engaged Sales and Service Delivery Team.

In this role, you will be responsible for leading and ensuring the delivery of sales and service outcomes for some of Chorus’ key customers.

As a Senior Service Delivery Manager, some of the ways you will contribute;
- Manage the program of activity to retain and grow customer revenue
- Ensure end to end customer experience outcomes to designed targets and service levels are achieved
- Build and grow relationships with senior customer stakeholders
- Ensure the growth of customer spend and uptake of Chorus products via sales of new products/services and upsell campaigns/initiatives
- Provide monthly reports and insights for our customers
- Work closely with the Account Team and Lead to support, create, maintain and execute a robust strategic account plan that ensures Chorus’ largest customer is informed and in a position to get the most out of the Chorus relationship/products/services.

**What you’ll bring to the table**

To be successful in this role you will have proven success in customer management, especially in a B2B environment. You may have worked in a similar role delivering the end to end customer experience such as a Service Delivery Manager or an Account Manager.

**Keen?**

**Important legal stuff**

Only applicants with Citizenship, Residency or a valid work visa will be considered for this role. To apply, submit your CV and a Cover Letter that outlines your skills and experience as they relate to this role

**Required Skills**:
Required Experience

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