Senior Event Delivery Manager

**TITLE OF POSITION**:Senior **Event Delivery Manager**

**REPORTS TO: Head of Premium Experiences**

**OFFICE LOCATION: Auckland, New Zealand**

**CONTRACT TYPE: Permanent**

**ROLE OVERVIEW**

The Senior Event Delivery Manager leads the strategic planning, coordination, and delivery of exceptional, customer-centric premium travel and

hospitality experiences at major sporting events. Reporting to the Head of Premium Experiences, this role drives team accountability for operational

success, collaborating with internal departments and external stakeholders to ensure alignment with STH Group's strategic objectives. With a strong

focus on operational efficiency, financial oversight, and sustainable practices, the Senior event Delivery Manager will bring innovation and expertise to

provide guidance across the broader Premium Experiences team to enhance consistency, efficiency, and service excellence.

**MAIN ACCOUNTABILITIES**
- **Strategic Planning and Execution**:Lead the strategic planning and operational delivery of premium travel and hospitality experiences,

ensuring alignment with STH Group's objectives to deliver seamless, world-class events.
- **Operational Delivery**:Oversee the end-to-end customer experience for premium hospitality guests, ensuring every touchpoint reflects the

highest level of service and drives satisfaction and repeat business.
- **Service Standard Execution**:Implement and maintain service standards for travel and hospitality packages, focusing on delivering

bespoke and responsive event services to enhance the attendee experience.
- **Stakeholder Management**:Lead negotiations and maintain high-value relationships with OTAs, suppliers, venues, and key internal and

external stakeholders to ensure cost-effective, reliable service delivery that meets premium standards.
- **Financial Oversight and Optimisation**:Develop and manage event budgets, monitoring financial performance to ensure efficient delivery

and identify opportunities for cost savings without compromising quality.
- **Compliance and Risk Management**:Implement and oversee risk management and contingency plans, ensuring compliance with all

applicable regulations, standards, and company policies, mitigating risks to ensure safe and successful event operations.
- **Product Development**:Collaborate with the Event Delivery team to contribute ideas for developing innovative and profitable packages that

resonate with global sports fans and enhance the fan experience.
- **Innovation and Process Improvement**:Identify and implement innovative solutions, including new technologies and practices, to enhance

operational workflows and elevate the premium hospitality offering.
- **Event Collateral and Merchandise Management**: Assist in the design and delivery of event collateral and merchandise, ensuring all items

align with procurement policies and the organisation's social impact goals.
- **Sustainability Initiatives**:Support the integration of sustainable practices into event operations, including recycling and waste reduction, in

alignment with STH's sustainability objectives.
- **Post-Event Evaluation and Continuous Improvement**:Conduct post-event analyses to capture insights and learnings, refining processes

and strategies to enhance future event delivery.

**KEY EXPERIENCE**
- **Premium Event Leadership**:Proven track record in leading the planning and execution of high-profile sports or hospitality events, with a

focus on premium service delivery.
- **Strategic and Financial Oversight**:Extensive experience in developing operational strategies, managing budgets, and driving financial

optimisation in large-scale, multi-stakeholder environments.
- **Risk Management and Compliance**: Familiarity with risk management processes and ensuring compliance with health and safety

standards in event operations.

**DESIREABLE COMPETENCIES**
- **Effective Communication**:Strong communication skills with the ability to coordinate and collaborate effectively with both internal teams

and external stakeholders.
- **Customer Experience Focus**:Passion for delivering exceptional fan experiences, with a focus on improving service delivery and attendee

satisfaction.
- **Problem-Solving Skills**:Adept at quickly addressing operational challenges and implementing solutions to improve event outcomes.
- **Resilience Under Pressure**:Ability to maintain composure and make effective decisions under the pressure of managing fast-paced, high
- profile events.

**WHO WE ARE**

STH Group is a Sodexo Live company, with offices in London, Auckland and Melbourne, enabling a truly global reach and service offering.

Our Company partners with event owners to make the biggest sporting events in the world - even better From the Olympic Games in London and

Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team

cover the globe to create travel and hospitalit