Service Delivery Manager

3 days ago


Auckland City, New Zealand AllRecruits Ltd Full time

Overview:
I’m partnering with a well-established manufacturing business that’s entering a major growth and transformation phase. This newly created leadership position will oversee a team of 5 Service Desk Engineers, with plans to double headcount over the next two years.

Key Focus Areas:

- Lead, mentor, and grow a collaborative IT operations team
- Oversee day-to-day IT service delivery and performance
- Review and modernise systems, tools, and processes
- Drive continuous improvement across infrastructure and service outcomes
- Partner with senior stakeholders to align IT initiatives with business strategy

What’s on offer:

- $120K-$140K salary range, depending on experience
- Flexible hybrid working (3 days in office, 2 WFH)
- Clear leadership growth trajectory
- Strong, supportive team culture



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