Key Partnership Manager

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Reporting to the Director of Partnerships, the Key Partnership Manager will be responsible for leading essential growth in partnerships that enhance profitability and performance by focusing on key activities to boost engagement.

**Dive into the heart of your responsibilities**:

- Focus on performance driven strategies and activities designed to increase partner engagement and collaboration.
- Have a results-oriented approach, with an emphasis on fostering high impact relationships that align with Tower's strategic goals.
- Identify new and onboard partnerships opportunities and enhance the efficiency of existing collaborations to stimulate growth.
- Represent Tower in various associations elevating brand visibility, while fostering and maintaining strong internal relationships within the organisation. Ensure adherence to risk management and compliance requirements as outlined in each partnership agreement.

**What you'll need**

To be successful in this role, you will also be able to demonstrate the following:

- Solid knowledge of customer management systems, reporting tools and processes
- Experience in training and coaching other to enhance performance
- Comprehensive understanding of banking and insurance practices in the market
- Strong problem-solving and analytical capabilities
- Act as a leader and coach, fostering a customer-centric culture while managing and developing the newly created Account Manager role to support the MD and other KPMs.
- Leverage performance data from various sources (CRM, BI Reporting and Technical insights) to maintain performance, ensuring exceptional partner interactions
- Support their growth by guiding them towards the next level of career advancement with partnership, providing opportunities for development and mentorship to help them achieve their professional goals

**Our commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected.

**What Tower will bring to the table**

In addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees.

Highlights include:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more