Key Account Manager

**What you do**

Reporting to the Head of Partnerships, the Key Account Manager is responsible for the proactive and strategic management of accounts for Allianz Partners. Time will be spent managing existing relationships and developing the accounts by identifying new opportunities to cross sell our wide range of products.

The role will have a key focus on partnering with existing accounts, appropriately prioritising those accounts, driving profitable and sustainable acquisition and growth while identifying synergies between partners to capitalise on cross selling or account expansion/retention opportunities.

**Key responsibilities include**

**Management and Development of Accounts**
- Manages designated accounts as assigned.
- Conducts quarterly, annual and periodic reviews with designated accounts as described and set out in current Annual Review Methodology.
- Maintains regular contact with clients, building strong relationships through the implementation of rigorous Sales Call Cycles and Sales Disciplines, to ensure satisfaction in product offerings and services provided.
- Co-ordinates / has oversight of all interactions with designated accounts, including but not limited to:

- commercial reviews
- product updates / development
- new product rollouts
- Builds internal relationships to support the effective development and management of accounts and whole of business objectives.
- Assists in executing Allianz Partner’ simplification and standardisation strategies by driving clients to implementing the relevant Service Delivery Catalogue
- Works closely with Product, Pricing & Underwriting, Organisational Management and Allianz Technology teams to help form discussions with Client’s surrounding technology roadmaps specific to each account.

**Establish New Business Opportunities**
- Conducts regular portfolio prospecting and verification in order to ensure the viability of sales campaigns and portfolio growth. Prospecting should be undertaken whenever possible and in between other activities and should include networking for business growth opportunities.
- Assists the Sales Director and Head of Partnerships to frame, plan and execute the sustainable and profitable growth agenda for Sales and Distribution.
- Develops and maintains effective relationships that may reasonably provide future business opportunities.
- Maximises the gross margin on each sale. Minimum levels of margin must be maintained, consistent with budget requirements.

**Market Intelligence**
- Develops and shares within the organisation, industry, market and customer intelligence.
- Monitors and reports on competitor behaviours as relevant to the market including new product developments and pricing by competitors.
- Undertakes, conducts and analyses research relating your designated market with a view to developing and improving service in line with customer and industry needs.

**Administration, Reporting and Client Presentation**
- Creates and conducts best practice client presentations and proposals.
- Manages the continual improvement of report production by working closely with Operations teams to build deeper client insights and value.
- Compiles and delivers monthly client meeting reports to summarise general activity measures and activity requirements with agreed updates
- Delivers monthly reports to agreed distribution in a timely fashion.
- Creates and maintains a management reporting suite as necessary to appropriately manage team and inform the National Sales Manager on KPI’s and Sales activities.

**Risk and Compliance**
- Ensures area of responsibility is compliant with all regulatory, legislative and internal compliance obligations.
- Identifies, documents and communicates risk and compliance exposures including fraud and corruption in operational areas or departments.
- Reports and escalates risk and compliance related concerns, issues and failures to management.
- Integrates compliance obligations, risk assessment and the risk management process into business practices.
- Ensures that all business proceedings are conducted in a manner which is professional, legal and ethical.

**Stakeholder Relationships**
- Ensures that relevant change management plans and communication strategies for all-new initiatives, campaigns, tender submissions, client on-boardings and off-boardings, long-term and short-term projects are agreed with stakeholders
- Ensures expectations and commitments are formally set and outcomes are clearly understood and tracked.
- Nurtures stakeholder and business partnerships identifying opportunities to improve business outcomes.
- Effectively engages and drives our Partners to deliver an exceptional customer experience on time and on budget.
- Builds strong relationships with internal stakeholders, specifically Operations, Technical, Pricing, Finance, Legal and PM&I.

**What we offer**

Our employees play an integral part in our success as a business. We appreciate that each of our employees ar