Technical Engineer

**Votre rôle**:

- Assess and provide advice on the technical solutions from the operational point of viewduring pre-sales phase.
- Contribute to and provide operational validation of High-Level Design (HLD) and low level design documents LLD during project phase.
- Provide advice on network migration strategy and site migration plan.
- Prepare and implement device configurations across network components, considering customer design specifics and aiming for zero outage.
- Oversee the handover of the technical design & the customized technical guidelines & procedures to operations.
- Adhere to the Change Management process as a Change Implementer, ensuring clear scope of work (SOW) and conducting risk assessments.
- Facilitate the Release Management Policy by implementing device upgrades and ensuring consistency in deployed releases for the customer.
- Conduct regular configuration audits and perform network maintenance, aligning parameters with engineering standards, customer requirements, and security protocols.
- Collaborate actively with project teams during transition activities and with Service Management teams (CSM, Service Desk, etc.) during the operational phase.
- Provide Level 3 support as part of the Incident Management process, leveraging in-depth knowledge of the customer network solution.
- Investigating and resolving underlying causes of network-related problems. Provide expert advice on root cause analysis.
- For major and complex incidents, to offer technical recommendations for Root Cause Analysis (RCA) report and Continual Improvement programs.
- Responsible for customer network changes during operational phase.
- Own customer network documentations during operational phase.
- Implementing and maintaining network security measures, ensuring compliance with security policies and standards.
- Identifying areas for improvement in network services, proposing and implementing changes to enhance efficiency, reliability, and security

**Votre profil**:

- 5-10 years hands-on experience in implementation and operational support of large-scale enterprise networks.
- Strong hands-on experience on configuration and troubleshoot of Cisco routing and switching.
- Proven track record in hands-on implementation and operational support on SD-WAN.
- Expert level in WAN, LAN, SDWAN, IPSEC, QoS
- Excellent problem-solving skills and attention to detail.
- Ability to articulate technical issues verbally and in writing.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse teams.
- Self-motivated with the ability to work independently and prioritize tasks effectively.
- Ability to influence others and move toward a common vision or goal.
- Ability to adapt to a fast-paced and dynamic work environment.Ability to operate at a senior management level with customers, vendors, partners & internally.
- Bachelor’s degree in Engineering, Telecommunications or Computer Science
- CCNP, CCIE desirable, or equivalent industry experience
- ITIL Foundation certificate
- Hands-on experience on deployment and operational support of SDWAN.
- Good customer skills, interpersonal, strong communication & analytical skills
- Self-driven and able to work under mínimal supervision.

**Le plus de l'offre**:

- Incumbent must have in depth technical knowledge of LAN’s, WAN’s, VPN’s, SDx, Cloud and Security.
- Incumbent must be capable of providing technical consultancy services to account teams and large multi-site customers.
- Incumbent must be proactive and provide seasoned advice for both short and long term implications on solutions related issues.
- Incumbent must be able to perform high level presentations both internally & externally
- Must be able to obtain and maintain an appropriate New Zealand Government Security clearance.
- Must be a New Zealand citizen or resident
- Hybrid ways of working required for this role between customer premises, business premises & home

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI