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Digital Channel Specialist

2 weeks ago

Auckland City, New Zealand Infinitas Full time

Career Opportunity - Opportunity to deliver on a wide range of digital projects - A global business with a "small business" feel and culture We have a unique opportunity with one of New Zealand’s most well-known organisations to develop and progress their digital channel function. The company has a fantastic, purpose-led culture and is a brand leader with a long and proud history in New Zealand. In alignment with the Digital Channel strategy, you will be responsible for increasing the conversion rates of the digital customer, while working to keep the online customer experience best in class. We are looking for someone innovative, analytical, and with a “continuous improvement” mentality. You will be working in a busy, exciting environment. You will need to be competent in channel and website integration, as you will not only be working with the organisation’s main websites, but also the channels and websites of companies they supply to, which in turn direct traffic back to their website. Your aim will be to improve customer experience across all channels, and increase conversion rates. We need someone analytical, who can look at data and drive necessary changes based on this. You will be a key player in scoping and maximising new and existing digital and AI technologies, and then monitoring these technologies to ensure success and progression for the business. You will have the chance to develop and deliver the digital strategies that will directly impact the success of the organisation. You will have support and input from the collaborative wider teams so building good relationships with stakeholders is essential and will see you do well in this role. You will be working closely with the Digital Customer Channels team as well as the Marketing team to improve conversion through other booking platforms. You will need to build engaging, communicative relationships with these teams to ensure the delivery is aligning with the intended strategies and goals. You will be supporting and reporting into the Digital Development Manager, who in turn will support your career and give you the space to work autonomously with assistance when needed. We are looking for someone that has strong attention to detail who wants to show initiative and do great work. This role will suit someone who is efficient, collaborative, and values driven.