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Mbi Claims Officer

2 weeks ago

Auckland City, New Zealand Assurant Full time

**Why work with Assurant?**:
**When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.**:
**We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.**:
**So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.**:
**Some of the benefits we offer to our team members are**:

- **Wellbeing programs - meditation, mindfulness**:

- **Development programs & Udemy courses as well as study grants and support for higher education**:

- **Mentoring programs**:

- **Diversity panels and employee resource groups**:

- **Cultural day off to celebrate what’s important to you**:

- **Volunteering opportunities to give back to a cause that is important to you**:
**What’s the role about?**:
**We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements.**:
**The MBI Claims Officer drives customer satisfaction and ensures all parties are kept informed throughout the process. Due to the nature of this role, the successful applicant is required to have their Automotive trade certificate.**:
**You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, **no weekend or night shifts**:
**Reporting to the MBI Team Leaders, you would be responsible for**:

- **Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims**:

- **Following all processes and guidelines and act within delegated authority**:

- **Ensuring all documentation is up-to-date, accurate and correctly stored**:

- **Building strong relationships with dealer and repair networks**:

- **Resolving customer, repairers, and dealer complaints and/or objections**:

- **Responding to queries about policy coverage, the claims process, and information requests**:

- **Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives**:
**About you**:

- **Automotive trade certificate ( **_required) _**:

- **Experience handling and making claim decisions ( **_desired _**)**:

- **Technology savvy and quick to learn new systems**:

- **Proactive attitude and willingness to learn, great team player**:

- **Great customer service skills, ability to handle disputes in a professional manner**:

- **Ability to meet service levels and individual KPI’s**:

- **Ability to prioritise and multi-task effectively**:

- **Decision making skills and ability to problem solve**:

- **Sound knowledge of Microsoft Office Suite**:
**To apply**:

-**:
**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.