Claims Consultants

1 week ago

Auckland City, New Zealand HAYS Full time

Exciting permanent position available with start date 19th September.
Your new company

IAG is New Zealand's largest general insurer. We're working towards a future where we look out for each other, our environment, and our communities.

IAG's purpose is to make the world a safer place. We are customer led and data driven and believe we have an important responsibility to communities and people to be safer, stronger, and more confident.

How you'll make an impact

As a Claims Consultant your purpose is being there for your community and putting things right for our customers, during life's everyday wobbles (crashed car, lost phone etc) or when disaster strikes (flood, tornado etc). You will be responsible for case managing claims from when the event occurs right through to completion through a range of communication channels, looking to settle claims as quickly and easily as possible.

No matter the call, being compassionate, displaying empathy, and being able to clearly explain and handle the claims processes with help put your customer at ease.

Your new role:

- Lodge and proactively manage claims on behalf of IAG customers; liaising with internal and external providers and experts as required
- Provide world class customer experiences that create advocates for our business
- Identify priority claims, complex claims and claims from vulnerable customers
- Develop and maintain claims handling, system and policy wording knowledge, including any risk and compliance issues
- Actively participate as a constructive contributor with immediate team by sharing knowledge, skills and resources where needed and supporting as required in large major events

Your Attributes
- Empathy - Ability to relate to and adapt your approach to your customers in a caring and professional way
- Previous customer service experience: if you 've worked in hospitality, retail or call centre environments
- Effective communication skills: Active listening, verbal and written
- Confident computer skills; comfortable navigating multiple systems simultaneously
- Passionate about helping people and relationship building
- Exceptional attention to detail and accuracy

Life at IAG & What we offer you

We pride ourselves on making the world a safer place, we make sure everyone at IAG lives their best possible life. After all, our people are our greatest assets.
- $500 health and wellness benefit each year after the first 12 months
- Up to 50% Insurance discounts, partnering retailer discounts
- Career pathways development opportunities
- All computer equipment provided by IAG
- Comprehensive training and mentoring provided
- Inclusive and supportive work environment

A Life that Suits you

This opportunity gives you flexibility to work from home and in the office with rosters that work with your life.

We lock in rosters over a two-week period and one weekend is completely free Your 37.5 working hours per week are within 5 days across Monday to Sunday (anywhere between 8am to 6:30pm in the weekdays, 9am to 6pm on the weekends.

You will need unlimited Broadband and be within one hour's drive from our locations in Auckland Albany & Sylvia Park, Hamilton, Tauranga, Palmerston North, Wellington City, Christchurch CBD, and Dunedin.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2683698

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