Claims Adviser

2 weeks ago

North Shore City Auckland, New Zealand Cultivate Full time

Manage domestic and commercial claims, end to end
- Competitive salary + profit share income + KPI bonus + WFH
- Opportunities for professional growth and development

Are you a skilled Claims Adviser seeking an exciting opportunity to handle a diverse range of claims? We are currently hiring for two positions as Claims Advisers in Auckland - one based in fabulous new offices in Auckland CBD and one across the bridge on the North Shore.

This role offers the chance to handle a mixture of domestic and commercial claims from start to end, providing you with a fulfilling and challenging work environment.

**About**:
One of the largest insurance Brokers in New Zealand. With a strong focus on customer satisfaction, they pride ourselves on delivering efficient and effective solutions to their clients' insurance needs.

**Role Responsibilities**:
As a Claims Adviser, your primary responsibility will be to manage the claims process from start to end. Your duties will include:

- Assessing claims and gathering necessary documentation.
- Investigating claims thoroughly and accurately to determine liability.
- Liaising with clients, policyholders, and relevant stakeholders to gather information.
- Evaluating policy coverage and determining the appropriate course of action.
- Keeping accurate records of claims and maintaining timely communication.
- Providing exceptional customer service and addressing any queries or concerns.

**Requirements**:

- Previous experience as a Claims Adviser or in a similar role.
- Knowledge of domestic and/or commercial claims processes.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and ability to analyse complex information.
- Ability to work independently and manage a caseload efficiently.

**Location**:
We currently have positions available in Takapuna, Albany and Auckland CBD.

**Benefits**:

- Opportunities for professional growth and development.
- Life insurance, travel insurance, critical cover and income protection
- Profit Share incentive
- Flexible work arrangements.
- Three wellness days - a chance to take a breather
- Supportive and collaborative work culture.

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.

***

**Next steps**

**A bit about Charly, who's recruiting this role**:
Full of life, Charly is ready to help you find that next great role. She can often be found watching any sport Auckland has to offer or strolling along the beach, with a cuppa tea in one hand and Bobby the Boxer in the other.

SCR-charly-hickman

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