Claims Consultants

11 hours ago

Auckland City, New Zealand Momentum Consulting Group Full time

Great Company Benefits Including Flexible Working Options
- Full Time Permanent Role Based In Takapuna
- Multiple Roles Available

**About The Company**:
Our client is a Global Insurance company focused on helping people. They partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for their customers.

**About The Role**
Our client currently has exciting opportunities for talented claims professionals with drive and enthusiasm to join their highly passionate and motivated claims team who are dedicated to the critical service they provide the business.

The Claims Consultant roles are front line positions, which will provide exceptional customer service, solutions and advice to customers who may need to lodge a claim under one of the insurance lines. In this role, you will work closely with customers to understand their claim details and provide relevant information, solutions, as well as, determine claim outcomes utilising numerous insurance policies.

**You’ll Be Responsible For**:

- The end to end assessing of Insurance claims
- Monitoring inboxes and loading claims
- Answering queries from the Customer Care Teams
- Liaising with customers over the phone
- Communicating with external partners and providers

**Benefits**:

- This role is a hybrid role with three days based in their Takapuna office and two days working from home
- Annual Wellbeing Allowance
- Birthday Leave
- Wellness Days
- Multiple insurance discounts
- And many more

**About You**:
Our client is all about helping and assisting customers in every way so for this role you will have excellent customer service skills and an engaging phone manner to support customers. You will have the type of personality, which naturally establishes rapport with new people to quickly build customer confidence.

You will be passionate about providing assistance and being the positive voice on the end of the phone in people's time of need.

This role has loads of variety as you will be dealing with a wide range of customers and claims each day. You will be resilient and able to work under pressure while still providing the great service their customers expect.

**Other Skills And Experience Include**:

- Experience in processing claims, travel insurance is desirable
- Previous experience managing customer enquiries either face-to-face; or in a busy call centre or customer environment
- Strong communication skills both written and verbal
- Strong focus on delivering exceptional customer service
- Excellent problem solving and analytical skills to make sound claims assessments, with experience in end to end claims management
- Be passionate about helping people and finding a solution to their needs

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