Banking Specialist

Mātanga Pēke | Banking Specialist, Newmarket
- Newmarket Branch
- Full time, Permanent position
- Tuesday - Saturday

Mō te Tūranga - About the role

As the Banking Specialist you will be responsible for identifying existing and new Westpac customer’s banking needs, including personal and home lending requirements. You will listen and provide advice and solutions to the customer to meet these needs, ensuring all information is collected in accordance with regulations and policies. You will also be responsible for proactively identifying new opportunities to provide further advice and solutions regarding their financial aspirations to retain our valuable customers.

You will create a customer experience that is gold class every time by being empathetic, trusted and knowledgeable in your interactions. Having a growth mindset to keep imagining and developing the bank in new ways and your career will set you up for success as a Banking Specialist.

Nā tāu rourou - What you’ll bring?

Attitude and presence are just as important to us as your background skills and experience. Using appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes is essential. In addition, you will bring:

- An interest in/or previous experience in Banking or Finance
- Confident in learning new digital platforms and tech savvy
- Prior experience in a customer service role is essential
- You are a critical thinker always looking for ways that best supports the customers financial needs
- Strong verbal and written communication skills is a must
- An understanding of credit risk and lending principles (residential lending) preferred but not essential
- Ability to manage multiple priorities and work to deadlines
- Strong existing connections and rapport in the local community would be advantageous

Westpac Hei Wāhi Mahi | Working at Westpac

Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater