Banking Consultant

**Req ID**: 104862
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Christchurch
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
If you’re someone who thrives on human connection and finds purpose in helping others, this could be the role for you.
As a Banking Consultant in our Northlands or Rolleston teams, you’ll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it’s assisting with a quick transaction or introducing someone to our digital tools, you’ll make banking feel approachable and easy.
Deliver friendly, hands-on support across everyday banking activities
Listen to what matters most to each customer and tailor your service to suit
Share your knowledge of our banking tools and digital services
Support a workplace where learning and collaboration are part of daily life
Be part of a culture that celebrates community, growth, and diversity
This is a great fit for someone wanting to return to work, shift industries, or develop their experience in a people-first environment.
**Role Location**: 2 roles
- Northlands Branch or Rolleston Branch
**Role Type**: Permanent, Full-time
**Role Hours**: 37.5hrs, Tuesday to Saturday 8.30am-5pm
Ka aha tō rā e kite ai? - What will your day look like?
No two days will be the exact same, but you’ll always be supported by a close-knit team and friendly environment.
Welcome customers and help them with a range of banking needs
Have meaningful conversations to understand what matters to each customer
Introduce digital banking tools in a way that feels simple and empowering
Guide customers through opening accounts, updating details, or exploring new products
Keep our banking safe by following compliance practices
Celebrate wins with your team
Ōu Pūkenga? - What will you bring?
A warm, helpful nature and ability to build trust quickly
Confidence using technology—and showing others how to use it too
Curiosity to learn and openness to feedback
The ability to juggle tasks, stay organised and remain calm under pressure
Experience in retail, hospitality or customer service is a bonus
A strong sense of teamwork and willingness to pitch in where needed
We’re not looking for perfection—we’re looking for real people with genuine passion for customer service. If you have the right attitude, we can teach you the rest.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Te Rā Ōtinga - Job Posting End Date
Friday 7 November, 11.59pm, (NZT)