Bereavement Assistance Consultant

1 week ago

Christchurch Central, New Zealand BNZ Full time NZ$60,000 - NZ$90,000 per year

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

Mō te Tūranga | About the Role

We have an excellent opportunity for a Bereavement Assistance Consultant to assist our customers during a difficult and stressful time.

We spoke with the Manager Bereavement Assistance, and they gave us some great insight on what to expect with this role:

What are some of the day to day tasks the person in this role will complete?

  • Provide clear information to the next of kin or legal representative.
  • Manage the end-to-end process for deceased customer cases including the management of a customers products and services.
  • Determine who in BNZ may need to support the management of the estate.
  • Consider the surviving partners financial situation, and if vulnerable circumstances are identified, escalate to the appropriate care team.
  • Proactively identify ways to improve end to end process and process documentation

What is the team culture and environment like?

We are a team of professionals, and it can be very busy which requires excellent time management skills and a strong operating rhythm. The team work together to focus on serving our customers brilliantly.

What is the most exciting thing about this opportunity?

You will truly make a difference to the families of our customers through difficult times, and you will be joining a tight knit professional and supportive team who want the best outcomes for our customers and their families.

What attributes will this person display in order to be successful in this role?

To be successful in this role you will need to have 2 to 3 years of experience in a customer-facing position within financial services, with a strong understanding of a banking regulatory environment. You will need to demonstrate a high level of empathy and resilience in emotionally charged situations.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun team where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Please note applications will close on Monday 24 November

This is an exciting opportunity to join us We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

  • Technical Consultant

    7 days ago

    Christchurch Central, New Zealand Equus Industries Limited Full time

    Join a leading NZ supplier of waterproofing solutions, supporting construction projects across the South Island.About Equus IndustriesEquus Industries is a New Zealand-owned manufacturer and distributor of premium waterproofing and coating systems. We're proud to work with certified applicators and leading construction professionals nationwide to deliver...

  • Sales Consultant

    7 days ago

    Christchurch, New Zealand Retailworld Resourcing Full time

    Do you have experience in consultative high-end sales? - Want to work for a growing NZ Owned and operated business? - Would you like to sell the worlds leading watch and jewellery brands? **The Brand**: Our client is New Zealand’s leading and most successful luxury retailer. With a wealth of knowledge and experience in their Christchurch store, they are...

  • Consultant - Project Management - It

    2 weeks ago

    Christchurch, New Zealand Farrow Jamieson Full time

    Senior Project Management Consultant - IT and Business Change Permanent Position - Christchurch, South Island based. - Experienced in delivering IT / Digitaland or Business change projects. Our Client, **Millpond,** is an Independent **Management Project Consulting Company**, based in Christchurch, the Hub of the South Island. Millpond has dedicated Project...

  • Sales Assistant

    1 week ago

    Taupo Central, New Zealand Animates Full time NZ$45,000 - NZ$60,000 per year

    Who are we?Animates is New Zealand's leading pet care company with 47 pet specialty retail stores, 33 grooming salons, 15 vet clinics and growingBeing the only pet store in Taupo, we are a busy bunch who are hugely passionate about petsYou'll enjoy being part of a close-knit team and have easy access to public transport and plenty of parking.We are looking...

  • Sales Consultant

    1 week ago

    Christchurch Central, New Zealand Harmony New Energy Auto Pro Servicing Pty Ltd Full time NZ$60,000 - NZ$120,000 per year

    Harmony Auto is an international dealer group focusing on high-end and luxury automobiles. Since reaching a global strategic cooperation with BYD in 2023, we have been responsible for the construction and operation of multiple overseas market channels for its brands.Due to the business development needs of Denza in New Zealand, "denza partners" are...

  • Private Wealth Assistant

    1 week ago

    Tauranga Central, New Zealand Craigs Investment Partners Full time NZ$60,000 - NZ$90,000 per year

    Our Tauranga team are looking for a professional, friendly, enthusiastic, and reliable individual to offer our clients that all important first impression of the Craigs brand.About the roleBased in our central Tauranga office, this is a permanent full-time position working 8:30am to 5:00pm, Monday to Friday.  Private Wealth Assistants provide administrative...

  • Property Consultant

    1 week ago

    Wellington Central, Wellington, New Zealand WSP New Zealand Full time NZ$80,000 - NZ$120,000 per year

    **What if you could do the kind of work the world needs?****At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and...

  • Customer Sales Consultant

    23 hours ago

    Wellington Central, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Sales Consultant - Wellington**: - **Reference**: 35528 - **Posted on**: 06 Aug 2024 - **Closes on**: 27 Aug 2024 13:53 - **Locations**: Wellington - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: Customer Sales Consultant 2023.pdf **What You'll Be Doing | Mō te Tūranga** As the face of...

  • Health Consultant

    2 weeks ago

    Christchurch, New Zealand Life Care Consultants Full time

    No experience necessary | Full training provided | New health graduates welcome! - Travel across the South Island (Based in Christchurch) - company vehicle provided - Highly suited to mid-career professionals looking for a change - ** No experience necessary - comprehensive training provided**: - ** Highly autonomous role**: - ** High Job...

  • Arboricultural Consultancy Manager

    2 days ago

    Christchurch, New Zealand Treetech Specialist Treecare Ltd. Full time

    Treetech Specialist Treecare Ltd. – Christchurch, South Island Treetech Specialist Treecare Ltd is one of New Zealand’s leading arboriculture companies. Founded in 1996 by Chris Walsh who remains Managing Director to this day. Treetech’s vision is to lead the way in urban forest management, while providing tree services that are second to none and...