Claim Consultant

2 days ago

Christchurch, New Zealand Suncorp Group Full time

**Claim Consultant - Consumer Property Claims**

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.

That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.

We have two exciting opportunities (8 months secondment and permanent role), for Claims Consultants to join our Business Property teams in Christchurch. The purpose of the role is to manage a portfolio of claims in accordance with best practice to deliver the brand promise in a cost effective manner.

**Your key responsibilities will include**:

- Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the service promise.
- Manage claims in accordance with best practice and authority limits to ensure the efficient and effective delivery of the service promise to the customer and minimisation of claims leakage.
- Proactively develop and maintain relationships with internal and external business partners to ensure: ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved.
- Liaise with Claims Supply and supply partners to adhere to best practice for claims appointments in order to facilitate the timely, accurate, efficient and cost effective handling of all claims.
- Identify and escalate claims beyond expertise and/or authority limits to ensure: process adherence; customer satisfaction; protection of the Vero brand; and minimisation of claims leakage.
- Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims Operations function.

**.What you will need to succeed**:

- At least 2 years of industry experience is preferable Desired
- Extensive customer service experience - face to face and/or telephone
- Experience with claims management systems e.g. Solvit/Lotus Notes/Toolshed/web preferable

**What we can offer you**:

- Free life, salary continuance and trauma insurance cover
- Discounts on Asteron Life, & Vero insurance
- Flexible leave, starts at 2 days per year in addition to annual leave
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- $250 annually for flexible benefits
- Ongoing learning and development opportunities

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

**Advertised**: 07 Jan 2025 New Zealand Daylight Time
**Applications close**: 31 Jan 2025 New Zealand Daylight Time

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