Client Relations Manager

9 hours ago

Auckland City, New Zealand Jinhua Trading Limited Full time

**Job Details**:
Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $25/hour
Maximum hourly rate (high salary range): $38/hour

**Company Overview**

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

**Job Summary**

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

**Key Responsibilities**
- Develop and maintain strong relationships with existing and potential clients to ensure a high level of satisfaction and retention.
- Act as the main point of contact between clients and the company, resolving inquiries, complaints, and issues promptly and professionally.
- Identify opportunities to upsell or cross-sell products and services that meet client
needs.
- Coordinate with internal departments such as sales, logistics, and finance to ensure
smooth delivery of goods and services.
- Monitor client feedback and market trends to provide recommendations for product or service improvement.
- Prepare regular reports on client activity, satisfaction levels, and account performance.
- Support marketing and business development initiatives to attract new clients and
strengthen the company’s market presence.
- Develop and implement client service policies and procedures to improve service quality and efficiency.
- Assist in contract negotiations, renewals, and pricing discussions with key clients.
- Represent the company in client meetings, exhibitions, and networking events when
required.
- Diploma or Degree in Hospitality Management or related field.
- Minimum 2-3 years of experience in customer service or client relationship management in the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to resolve conflicts with professionalism and tact.

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