Front Office Manager

**About The Role - Te Mahi**

An exciting opportunity awaits an experienced Front Office Manager to lead our Front Office Team at Sudima Lake Rotorua.
This is a key role within the hotel, you will be responsible for the Front Office operations as well as the financial results of the department, while leading your team in providing an outstanding visit for our new and returning guests.

**Responsibilities | Ngā Haepapa**
- Manage Front Office Operations including rostering, ensuring staffing levels cover business demands in the most cost-effective manner
- Evaluate Guest satisfaction levels and monitor trends, with a focus on continuous improvement
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Complete a month end reporting on the department
- Obtain maximum occupancy and average rate
- Monitor the appearance, standards, and performance of the Front Office team with an emphasis on training and teamwork
- Assess all workplace procedures and equipment for hazards and identify ways to eliminate or minimise risk.
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
- Ensure department meetings are conducted and post-meeting minutes generated
- Manage, train, and develop the Front Office team
- Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 - New Zealand Legislation

**Requirements**:
**About you | Ko koe tēnei**
- First Aid Certificate
- LCQ and GM License
- Happy to work a flexibility across a 24-hour roster, including weekends and public holidays
- Previous Senior Front Office experience essential
- Excellent communication skills and a passion for supporting your team
- Confident, motivated, enthusiastic, and determined
- Takes pride in work and has exceptional attention to detail
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, with accuracy and organization
- Approachability, flexibility and team player
- Committed to continuing professional development for both yourself and your team
- Full NZ drivers license
- Valid Right to Work in NZ

**Benefits**

**He kura te tangata - We are all valued
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty, staff parking and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

**Nau mai, haere mai, tauti mai**

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_ Our Values_**

**_ E MANAWANUI ANA MĀTOU - WE CARE_**

**_ KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING_**

**_ KA MAHI TAHI MĀTOU - WE WORK TOGETHER_