Guest Experience Officer

2 weeks ago

Rotorua, New Zealand Belgravia Health & Leisure Group Pty Ltd Full time

An unforgettable, authentic, world-class guest experience
- Brand new facility - Hot Springs and Spa
- Rotorua - the beating heart of the North Island

**“Ko te ihu o te waka kei Maketu, ko te kei o te waka kei Tongariro”**

Handed down through generations, journey back in time and experience an exquisite series of age-old healing practices in a setting that calms the mind. As a sense of place, we pay homage to those who have walked before us, our tipuna, offering a beautiful selection of rituals drawn down from Ngati Whakaue Maori Culture, traditions, and nature’s own Aotearoa.

Welcome to Wai Ariki - a world class unique cultural and spa treatment experience that is proudly Ngati Whakaue Maori. This brand-new facility is a jewel in Rotorua’s crown, bringing together the historic healing qualities of the geothermal waters with our unique Ngati Whakaue Maori culture to bring a truly outstanding experience to visitors, within a spectacular setting.

**About the Role**

This is a unique opportunity, guided by a strong Ngati Whakaue Maori cultural story to establish a world class Spa and Wellness facility. Kaupapa Ngati Whakaue Maori principles, (manaakitanga, whanaungatanga and aroha) underpin the Spa’s unique ‘point of difference’ and authenticity.

The Guest Experience Officer provides outstanding customer service through the operation of the front reception, handling bookings and enquiries, and general customer support in accordance with established operational routines and procedures. The role will also be available to assist with front of house merchandise sales and food and beverage services as required.

Key Accountabilities
- To ensure exceptional 5-star guest experiences are delivered at Wai Ariki Hot Springs and Spa
- Foster positive and consistent guest relations, handle guest enquiries and complaints
- Contribute to and ensure delivery of front of house guest journey touch points
- Responsible for efficient and accurate point of sale and cash transactions including end of shift reconciliations
- Guest Experience Officers will be trained in the basics of Te Reo Maori (if not already fluent) and all employees will ensure its usage on a day-to-day basis including greetings and farewells
- Assist in all front of house areas of the operation including reception, retail, food and beverage and/or other departments as/when required

Essential
- Ability to work evenings and weekends.
- Pre employment drug test
- NZ Police check

Desirable
- Ability to understand and speak Te Reo Maori
- An understanding of Ngati Whakaue Culture
- First Aid certificate

**This is an outstanding and unique opportunity to leave your mark on this new business. If you believe you have the required skills and are excited about the opportunity, we would love to hear from you.

  • Guest Experience Host

    2 weeks ago

    Rotorua, New Zealand Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Experience Host Team Leader

    5 days ago

    Rotorua, New Zealand Travel + Leisure Co. Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Service Agent

    5 days ago

    Rotorua, New Zealand PULLMAN Full time

    Company Description Pullman Rotorua is a 5 star 130 room hotel located in the heart of Rotorua that is proud to be a leading provider in exceptional accommodation, food & beverage offerings and conference & event facilities, all complimented with exceptional service by an amazing and dedicated team. We are now seeking a mature, energetic, well-presented...

  • Security Patrolling Officer

    7 days ago

    Rotorua, New Zealand MC Admin Group Full time

    Location: Roturua Positions Available: 1 Hourly Rate: $25-$35 Working Hours: 30-50 hours per week Contract Type: Permanent Agreement, Full-Time **Job Requirements**: Experience: Minimum of 1 year experience in the relevant field (can be waived based on education) Education: At least Level 4 qualification in a relevant field (can be waived based on work...

  • Security Patrolling Officer

    6 days ago

    Rotorua, New Zealand MC Admin Group Full time

    Location: Roturua Positions Available: 1 Hourly Rate: $25–$35 Working Hours: 30–50 hours per week Contract Type: Permanent Agreement, Full-Time Job Requirements: Experience: Minimum of 1 year experience in the relevant field (can be waived based on education) Education: At least Level 4 qualification in a relevant field (can be waived based on work...

  • Front Office Manager

    1 week ago

    Rotorua, New Zealand Hind Management Full time

    **About The Role - Te Mahi** An exciting opportunity awaits an experienced Front Office Manager to lead our Front Office Team at Sudima Lake Rotorua. This is a key role within the hotel, you will be responsible for the Front Office operations as well as the financial results of the department, while leading your team in providing an outstanding visit for...

  • Maintenance Officer

    2 weeks ago

    Rotorua, New Zealand Travel + Leisure Co. Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Office Administrator

    4 days ago

    Rotorua Central, New Zealand Mitai Maori Village Full time NZ$40,000 - NZ$60,000 per year

    Mitai Māori Village is looking for an exceptional Accounts & Administration Assistant on a permanent, full-time basis to join our team, reporting to the Commercial Manager.Mitai Māori Village is a proudly whānau-owned and operated business rooted in the heart of Rotorua. We are guardians of Māori culture, offering manuhiri (visitors) from around the...

  • Housekeeping Supervisor

    7 days ago

    Rotorua, New Zealand Apollo Hotel Rotorua Full time

    Supervise and inspect the work of assigned rooms and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Should have ver good attention to details, should be multitasking, able to work on roster shift and on weekends & public holidays....

  • Housekeeping Supervisor

    2 weeks ago

    Rotorua, New Zealand Wyndham Destinations Full time

    **We Put the World on Vacation** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...