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Our customer is a global pharmaceutical company providing treatment for people and animals with more than a century in the market. This position is related to the animal division which is a leader in veterinary medicine dedicated to the health and well-being of animals to make a positive difference in animal care and the worlds food supply. The company has a high sense of responsibility towards our customers, consumers, animals, society, and our planet.
The right level of training will be provided
Overall duties:
- Report on KPIs for MAXX user creations and user training including maintaining training materials and conducting training
- Maintain customer master data, sales data mapping, and territory data, which is used for rebate pr impact reporting tools like Spotfire for customer analysis.
- Maintain accurate master data and manage the territory algorithm to enable SIP
- Provide commercial support function to the Customer Effectiveness team to maximize the broad commercial (sales, marketing, key account management) operations by ensuring that the integrity of all support systems is continually maintained and developed, and improved to best practice standards.
- Manage all of the enquiries that come through the inbox and respond to Maxx user enquiries. There are approximately 200 MaXX system users across Australia and New Zealand.
- Problem-solving and escalating as required.
To be successful in this role, you will have:
- Bachelors degree in business, marketing, finance or IT
- Minimum 2 years of relevant experience
- Knowledge of VEEVA, SFDC/SFMC, Spotfire or other data visualisation tool
- Knowledge of sales data mapping
- Intermediate to advanced proficiency in Excel.
