Warranty Co-ordinator

**East Tamaki**
- ** Competitive remuneration**:

- ** Strong, stable brand and team**:

- ** Support a growing service team**

At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation for world-leading performance, quality, and reliability.

This is a new role for and we are looking for a HVAC experienced individual to join our service team in a support role.

This position is responsible for the facilitation of all inbound warranty related claims, queries, replacement requests etc. This is a pivotal role in delivering timely resolutions for customers and end users alike and a focus on customer experience is essential.

You will be proficient in typing, have a comprehensive understanding of the Microsoft suite and have experience working with CRM systems, SAP experience preferred but not essential.

**Some of the responsibilities include**
- Maintain Service Level Agreements for warranty completion
- Maintain customer warranty claim requirements within SAP System
- Maintain and update information in the warranty portal
- Ensure warranty claims and replacements are executed in SAP within SLA timeframe.
- Escalate all warranty complaints and issues to reporting manager
- Review warranty claims and charges to ensure they align with warranty procedure policy
- Maintain CRM platform and complete all queries and communications within allocated pipelines
- Complete warranty returns, and credit notes as and when required
- Responsible for answering telephones and sorting of customer enquiries and requests for information
- Assist in the resolution of customer warranty complaints and escalate to reporting manager where necessary
- Develop and maintain good relationships with customers to ensure high level of customer service

This is a data entry focused role so accuracy and speed on a keyboard will be beneficial. An understanding of HVAC systems and proficiency in CRM and the Microsoft suite will also be advantageous.

We offer a competitive remuneration package including salary, performance bonus, medical insurance, a generous superannuation scheme, long service leave and staff purchase discounts.

**If you feel you have what it takes we would love to hear from you.**
- Our Core Values - Absolute Credibility, Enterprising Management, Harmonious Personal Relations._