Customer Financial Support Officer

**About us**
Great that you have found us This is an awesome place to work. We are a business support service dedicated to improving the financial wellbeing of our customers. We work for thousands of NZ businesses every day from SMEs at the very core of the New Zealand economy to the largest organisations such as banks and government departments.

We offer a great company culture (our employee engagement scores rank in the top 5% of companies measured). Our Google score is 4.2 out of 5 stars and our Customer Satisfaction score is 4.1 out of 5 stars.

We are a living wage employer with room to grow.

We have some highly advanced technology that helps us achieve our goals and are looking for some great people to add to our vibrant team.

**About the role**
This role is in our Resolutions Team. As a member of this team, you will communicate with customers to identify the best way to resolve their issue and then work with them to execute that plan. We have great tools available to you and a highly refined training course to ensure that you are well prepared. The skills you learn with us are highly transferrable and useful in a variety of circumstances.

This is a 40 hour per week role based in our Napier CBD office. Our office is open 8:30am to 7pm, Monday to Friday and your hours will fit in between those times. The role will mean that you need to be here until 7pm some days but not others.

Working in Napier CBD is great. There is a nice community feel and we are right amongst cafe's, restaurants, bars, shops, facilities and are close to pathways for your lunchtime walk - we value your wellbeing.

We have a raft of benefits for all our employees including:

- Life insurance
- Employee share program
- Online will
- Long service leave
- Paid half day off for your birthday
- Paid half day off for your anniversary
- Regular engagement surveys to enable you to have your say
- Employee assistance program
- Employee referral program
- Company bonus program
- Fuel discounts
- Free flu vaccinations

We can cover off on the detail of these and answer any questions when we meet.

**About you**

You will have a hunger to succeed and thrive in a fast-paced team environment. We will give you all the training and support you need to succeed - your positive attitude and passion for results is all we need from the outset.

Key qualities we look for include:

- Resilience - this is a busy role, some customer queries can be challenging so you need to demonstrate patience, good judgment, and a positive outcomes approach
- Strong social skills - You will interact with many people across all parts of our business, so the ability to communicate effectively is essential
- Negotiation skills - we will equip you with these tools, but you will already be a problem solver, identifying ways to reach a positive outcome
- Integrity - You always do the right thing even when no one is watching
- A team player - We love to share our strengths and celebrate success

We are an equal opportunities employer with a diverse team, and there are long term genuine prospects for the right people in our ever-growing business. We are a large team who work hard but also like to have a bit of fun - our social club and events committee are on hand to help you let off some steam with your work mates.

If you are looking for change and a challenging career with the chance to work with some great people, we would love to hear from you. If you don’t take the first step, you’ll never take the second

If you would like some more information first, please give us a call on 0800 324 768.