Customer Service Officer

**Europcar** **Customer Service Officer**: **Hawke's Bay, Napier, Napier South** $26.30 - $26.30 Hourly Permanent Full time (30+ hours) - **Work for a global brand in a high performing and supportive environment**: - **Permanent full time opportunity located in Napier, NZ**: - **Company uniform, access to EAP, generous staff & family/friends discounts** Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Napier Airport team on a full time basis Why join Europcar? - A competitive hourly rate + generous, uncapped incentive scheme - Opportunity to maximise your income based on your exceptional performance with our incentive program - Ongoing training and development - Company uniform provided - Generous employee discounts including discounted car rental for staff, family and friends, annual flu vaccination, Accor and more - Access to an international brand with opportunities to work nationally and globally - Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness - Great culture, working with an energetic, supportive and high performing team Some of the key responsibilities include: - Greet customers and assist them in renting vehicles as based on their preferences and needs - Process rental agreements accurately and efficiently - Address customer inquires and concerns promptly and professionally - Inspect vehicles before and after rental periods, noting any damages - Achieve or exceed sales targets - Maintain knowledge of current promotions, services, and products to assist with sales efforts - Build strong customer relationships to encourage repeat business and referrals - Detailing and cleaning vehicles to business quality standards - Refuel and transport vehicles To be considered, you should possess: - Previous experience in sales, customer service or retail - Car rental experience is highly desirable - Strong communication skills and ability to interact with customers - Computer literacy skills required - Ability to work efficiently in a fast-paced, high-pressure environment - Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays - Valid New Zealand driver's license with a clean driving record - Current and ongoing New Zealand work rights - A positive can do attitude **About Europcar Mobility Group** Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). **Reference Number**: 1 **Profession / Role**: - Retail / Retail Assistant - Sales / Sales Representatives/ Consultants **Employer**: Europcar **Date Posted**: 10th Apr, 2025 **Date Expires**: 10th May, 2025