Service Manager

1 week ago

Mount Victoria, New Zealand Contact Energy Full time

Company Description**
Te Tākinatanga - Our Story**
Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi. Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō-ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters. We are passionate about our mission and proud to have a tribe of people behind us working towards a common purpose. With such an ambitious goal, you might ask yourself - how does this opportunity help support a better, cleaner NZ?

Enabling Contact’s ambitious strategy and digital transformation the ICT team are delivering leading edge technology solutions, platforms and services to transform our ways of working and create the best customer experiences. The Service Manager plays a key role to grow our ITIL process maturity and transforming our support frameworks by delivering flexible, optimised and a world class technology people experience.

Job Description**
Kōrero mō te tūranga - About the role**

If you class yourself as the fixer, the problem solver, the expert of all experts then this position will be right up your ally You’ll have touch points on everything from incident, problem and change management as well as service delivery (just to name a few). The cool part is that you’ll get to lead one of the core ITIL framework principals across the Contact business. Here’s some other cool stuff you’ll get involved with;
- Being an integral ICT partner and customer voice across our operational business group leaders to identify performance insights, service improvements whilst educating/advocating for our ICT processes and engagement channels
- Provide business critical after-hours support on a rotational basis for major incident management and escalation

Qualifications**
Tā mātou e kimi nei? - What are we looking for?**
You’ll have plenty of stories to share about when you have delivered exceptional customer service in ITL matters, basically the customer being at the centre of what you do. With your strong and proven experience in ITL service operations you’ll smash this role out of the park.

The key aspect of your expertise is that we’re seeking is your proactive, methodical and communicative mentality. This means your real world experience in designing and reengineering current process flows.

Additional Information
He mea nui ngā paki kōrero ki a mātou i Contact, nā reira, mēnā kei a koe tētehi e hāngai pea ana ki tā mātou e kimi nei i tēnei tūranga kei raro iho nei-kei te hiahia mātou kia whakapā mai ai koe

We are big on stories here at Contact, so if you have one that you think might align with what we are looking for in the role below - we would love to hear from you

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else

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