Case Manager

**Case Manager**

Mercer Marsh Benefits (MMB) was born out of the unification of the world’s best human resources consultancy, the global leader in people risk advisory, and the number one disruptive benefits technology firm to form a unique employee benefit business. Together, we have shaped some of the world’s most loved employee benefit experiences for small companies, growing enterprises, and global firms.

**What can you expect?**

**Wellnz **, now a part of **Marsh** has an opportunity for a motivated, empathetic and experienced Case Manager looking for something different, where they can put their excellent communication and relationship building skills to work.

**Wellnz** is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth we are in need of passionate, experienced and values driven talent to join our team.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague”. We offer the following benefits to our employees so they feel valued each day at work:

- Leading training and development programmes.
- Modern CBD offices.
- Great team environment with energetic and supportive colleagues.
- Opportunity to learn and grow as a professional

**We will count on you to**:

- Case manage a portfolio of clients and claims from end to end
- Management of claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz’s commitment to quality
- Providing day to day coordination of a claims management support team
- Promote the healthy and safe working environment
- Identify new business opportunities
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
- Conduct regular client contact to discuss claims and develop effective and efficient working relationships
- Keep management adequately informed as to progress and ongoing relationships with clients
- Recognise and act upon new business opportunities
- Foster positive H&S practices
- Continually work towards professional development and maintain a competent practice
- Willing to accept responsibility and accountability for own decisions and work.

**What you need to have**:

- Minimum 2 years of experience in case management or equivalent or 2 years working experience in a relevant rehabilitation or health discipline
- Thorough knowledge and understanding of the ACC Accredited Employer Programme
- Strong clinical and ACC Legislative knowledge
- Ability to navigate multiple internal systems whilst adhering to the Privacy Act 2000
- Commitment to the philosophy of a case management model of practice
- Excellent communication, interpersonal, relationship and leadership skills
- Sensitivity to equity, culture, disabilities
- Excellent written and oral communication skills with the ability to communicate effectively
- Strong customer service skills and customer focused
- Negotiation skills
- Proficient operating skills in Microsoft Word, PowerPoint and Excel
- Proficient touch-typing skills with ability to capture information whilst on the phone
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
- Self-motivated and energetic and confidence to work independently
- Willing to accept responsibility and accountability for own decisions and work
- Ability to travel at times
- Team Player

**Are you Ready to Join?**

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.