Service Desk Support Analyst

2 days ago

Mount Victoria, New Zealand Chapman Tripp Full time

We are looking for an experienced Service Desk Support Analyst to join our national Service Desk team, based in our fantastic Wellington office.

You’ll be part of a team that is striving to achieve the best possible outcome for all our people and develop skills and knowledge that form the foundation of a career in technology.

**The Role**:
This is a technical role that will require that you identify, troubleshoot & resolve technical issues and services requests for our users as quickly and as efficiently as possible within the SLA.

You will also assist with the provisioning of laptop computers, user accounts, and other equipment when on-boarding new users or refreshing devices such as monitors, phones, laptops across various systems.

**Key Responsibilities include**:

- Take part in the on-call out of hours roster (every 4 weeks)
- Diagnose and resolve technical issues relating to hardware or software issues
- Provision laptops and related hardware
- Log all service desk interactions and document issue resolution using our ITSM system
- Maintain accurate asset inventory when assigning equipment or software

**Prior Experience and Skills Required**:

- 2+ years relevant service desk experience
- Education in an ITIL or equivalent experience
- Relevant vendor certifications (MCP/MCSE) desirable
- Excellent verbal and written communication skills
- Patience and a calm, capable manner
- Excellent knowledge and in-depth understanding of:

- MS Windows 11 Operating system
- Active Directory Users and Computers
- Azure & Office 365 Administration
- LAN & VPN concepts
- TCPIP Networking essentials
- Desktop Security
- Document management concepts
- AV technology (Teams, Zoom, Open UC)

**Working at Chapman Tripp**:

- You will enjoy a friendly, supportive and welcoming team and work environment, with lots of learning opportunities
- Working with the latest leading-edge technologies
- Mobile Phone and Broadband subsidy
- Annual Wellbeing allowance and free healthcare

We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand’s largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.

(Please note, only applicants already in NZ with the requisite long-term work rights in place can be considered for this role.)

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