Service Development Change Facilitator

4 days ago


Mount Victoria, New Zealand Tū Ora Compass Health Full time

At Tū Ora Compass Health, we believe in better health through great primary care. As a leading Primary Health Organisation (PHO) and not-for-profit social enterprise, we serve communities across the Wellington Region. Tū Ora Compass Health and its associated organisations exist to enable better health through great primary care.

**About the Role**

We’re looking for a Change Facilitator to join our Service Development team for a **2 year fixed term contract.** This role will lead change management efforts within our Service Development Programmes, with an initial focus on the Urgent Care and Afterhours Programme across the Capital & Coast, Hutt Valley and Wairarapa regions.

You’ll play a key role in driving service improvement, fostering cross sector collaboration and embedding sustainable change that improves health outcomes for our communities.

**What You’ll Do**

- Develop and implement change strategies and plans
- Facilitate stakeholder workshops and meetings
- Provide progress updates and reporting to leadership
- Embed improved processes and behaviours to ensure sustainability
- Translate complex issues into accessible formats for diverse audiences
- Build trust across internal and external teams

**What You’ll Bring**

You bring solid experience in change management and service improvement, paired with excellent communication and stakeholder engagement capabilities. You bring a structured approach to problem solving in complex environments and you’re adept at juggling multiple projects and prioritise effectively under pressure. Your approachable and empathetic style allows you to stay attuned to customer needs while planning and executing tasks with precision to achieve meaningful outcomes.

- Proven experience leading change initiatives and managing projects
- Strong stakeholder engagement and communication planning skills
- Experience facilitating workshops or training sessions
- Excellent relationship building and presentation skills
- Equity focused approach to improving outcomes for priority populations
- Proficiency in Microsoft Suite and data management platforms
- Familiarity with Lean methodology and process improvement (preferred)
- Health sector or primary care experience (preferred)
- Full, clean NZ driver’s license

**Why Work With Us**

Our values guide everything we do: Kotahitanga - Teamwork | Manaakitanga - Caring & Respect

| Ngākau Pono - Integrity | Whakapai - Continuous Improvement

- Flat organisational structure
- Supportive, values-driven culture
- Flexible working arrangements
- Opportunities for growth and continuous development

**Ready to Apply?**

**Please note**: You must already have the right to live and work in Aotearoa to be eligible for this role.

**Closing Date**: 28th November 2025

** Company Overview**:
Tū Ora Compass Health and its associated organisations exist to enable Better Health Through Great Primary Care. We are a registered not-for-profit charitable trust which provides primary health care and community health services to an enrolled population of around 342,000, mainly through a network of 58 general practices throughout the greater Wellington region and employed staff. We have offices in Wellington, Porirua, Masterton and Kāpiti. Tū Ora Compass Health works in collaboration with Te Whatu Ora Health New Zealand, Manatū Hauora Ministry of Health, Te Aka Whai Ora Māori Health Authority, iwi and other organisations. We are the sole PHO in the Wairarapa.



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