IT Support Engineer

1 week ago

Auckland City, New Zealand Westbourne IT Global Services Full time

**Duties Responsibilities**:

- Perform as part of our back-line team supporting our client’s manufacturing function
- Analyze, troubleshoot and resolve end-user IT issues ranging from individual workstation issues to major production system incidents and escalating where needed to the Senior Engineers in a timely manner
- Deployment/Troubleshooting of desktop hardware issues (Windows/Office Applications)
- Carry out proactive maintenance on meeting room equipment
- Support and troubleshoot the print function of the organization (Safecom secure print)
- Deployment/troubleshooting of Phones (both desk and mobile)
- Troubleshooting of Wireless networks
- Support and troubleshoot VPN connections for remote workers
- Liaise with external vendors on new lab instrument installation/configuration
- Daily monitoring and management (including media management) of NetBackup environment
- Maintain hardware inventory database and update with all moves/additions as per defined process
- Take ownership of user tickets, providing updates where needed and resolving in a timely manner - escalating where appropriate

**Experience Required**:

- Experience in ticket and queue management
- Experience in troubleshooting Cisco networks (VLAN, Routing and Switching)
- Excellent knowledge of Windows 7/10, Server 2012R2, Active Directory, SCCM and patch management
- Excellent communications skills (written and verbal)
- Awareness of change process and project life cycle

N/A

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