Desktop Support Engineer

2 weeks ago

Auckland City, New Zealand Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- $5K Technical Certification Bonus for your learning and development
- Personalised career development plans
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more

**The Role**
As a result of our continued growth, we are looking for a Desktop Support Engineer to join us on a permanent basis based in Auckland. This role will provide on-site desktop support work for our client in New Zealand.

**Key Responsibilities**:

- Provide L1 support for service delivery teams and resolve technical issues
- Provide onsite support at client location on behalf of service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conducting problem management to ensure the root cause of issues is addressed
- Take ownership of your assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Maintain effective communications with your clients

**What skills and experience you bring**:

- Minimum of 2 years IT experience
- Ability to work autonomously
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
- Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
- Good time management, strong analytical and problem-solving skills
- Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
- Experience with LAN and WAN networks would be an advantage

**Desirable**
- Prior experience within an outsourced service delivery environment or MSP
- Industry based technical certifications
- ITIL certification

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal opportunity employer.

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