IT Desktop Support Technician

2 weeks ago

Auckland City, New Zealand Milestone IT Full time

Ellerslie Auckland location
- Contract role
- Excellent career progression

️ Looking for a Skilled IT Desktop Support Technician? Look No Further ️

Introducing our exceptional Desktop Support Engineer Level 1/2 position Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have the perfect opportunity for you

Job Title: Desktop Support Engineer Level 1/2

Key Responsibilities:

- Diagnose and troubleshoot hardware and software issues promptly and effectively.
- Set up and manage user accounts, permissions, and profiles.
- Ensure timely resolution of all technical support tickets.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Conduct hardware and software inventory management.
- Document support activities, solutions, and knowledge base articles.
- Offer exceptional customer service and support to end-users.

Required Skills and Qualifications:

- Proven experience as a Desktop Support Engineer (Level 1/2) or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
- Proficiency in troubleshooting hardware and software issues.
- Hands-on experience with Active Directory, Exchange, and Office 365.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

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