End User Compute

**Introduction**:
Are you looking for your next IT role where you can make a huge impact and work for the best Enterprise clients?

Make your mark on this rare opportunity

Join a high performing team
Remote first Workplace
Great company culture

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

As the End User Compute (EUC) Support Engineer you will be working in a customer focused, high performing Professional Services (PS) team, accountable for EUC related services. You will work alongside a strong team of Infrastructure and Cloud Engineers as well as a range of stakeholders through the business. As a senior member of the team, you will be called to lead and develop the other engineers.

You will undertake tasks to ensure the smooth day to day running of customer side EUC support services, providing effective advice to and support to our clients.

**Some of your Key accountabilities will include**:
Installing, troubleshooting, maintaining, and supporting server and desktop operating systems, networks and associated hardware, software, and databases.
You will provide management and support of device provisioning and management technology e.g. SCCM, Intune, MEM
You will provide support for other operational tasks relating to products and services offered by PS
Provide L2/L3 Support to end-users incidents and requests in a timely manner
Be knowledgeable on the enhancements and maintenance of various EUC technologies by contributing to the development of supported products and services

**Skills and Experiences**:
A bit about you

To be successful in this role, you will have demonstrated experience in an enterprise IT environment working in the EUC area with strong understanding of the components required in an effective EUC management solution. You will also have practical knowledge of managing and administering IT systems, is confident in investigating and supporting new technologies, and have proven troubleshooting skills. You will also have proven experience owning problems and managing escalations within a team environment.

**You will also have recent experience and/or proficiency on**:
Cloud technology including, Azure, AWS, Office 365 (e.g. InTune, Exchange Online, Teams)
Microsoft Windows Server and technologies (e.g. Active Directory, Exchange Server, SQL Server, Systems Centre (MECM, SCCM, SCOM)
This role requires strong technical skills and having familiarity with VMWare, Azure AD, EUC platforms, Intune/Endpoint Manager, Windows Server, and Infrastructure.
Having relevant Microsoft Certifications is highly desirable in this role.

**Talk to us NOW**:
People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT Professional Services family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.