IT Support
1 week ago
**JD: EUC L1** - Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction - Empathy, Accountability, Punctual, Passion for customer service/experience, Integrity, Good listener, Strong Communicator (verbal/written), Flexible, Patient, Confident and a team player who also is a self starter. Keeps up with innovation. - Hands on with Authentication protocols, AzureAD, AD, MDM solutions (like Intune), Ticket registration system, Printers, Scanners, Remote controlling tools, UC tooling/environments, PC, Mac and mobile. - Knowledge of ITIL, Agile fundamentals, knowledge centered support and lean thinking. - Basic understanding of infrastructure, network and data security components. - Additional focus on "Digital" sales infrastructure, Master data, SAP processes and seasonal driven aspects of the domain. - Additional focus on "OMNI" retail infrastructure, retail traffic / data components, transaction processes and RFID - Provide support for client end user devices such as laptops, Desktops and peripherals (Dell, HP, IBM, Lenovo, Apple), Mac & iOS devices (iPhone/iPad), Printers, Plotters, Digital Signage, Cameras, Video Conferencing equipment’s etc. - Raise ticket with OEM vendor in case of system under warranty and needs spare replacement and replace units which are classified under customer replaceable unit - Support new joiner’s system installation and configuration classified under IMACD - Perform all work efforts required for IMACs such as those included for installation and redeployment - Act as a single point of contact for IMACD requests - Authenticate each Service Request using agreed-upon authentication processes, including required - Ensure all Service Requests for IMACs are in accordance with established procedures - Contact the end-user and schedule an agreed time for the Service Request to take place - Confirm Service Levels for end-users requesting service - Document the IMACD in the ITSM tool and route a Ticket to the team performing the work - Verify the IMACD occurred on schedule and contact end users to confirm their satisfaction - Reschedule the IMACD, when necessary - Resolve IMACD scheduling issues and escalate when required - Follow the steps mentioned in the request raised and act according to the request - This request could contain multiple activities of data wipe, OS installation, hardware spare replacement etc. - Onsite Support Service Partner would update the Asset management tool if any hardware allocated or de-allocated - Mentor new technicians - Provide priority support to identified users (VIP Support) - Perform proactive health checks on weekly basis of VIP devices - Weekly visits to be held by Field Service engineers to ensure that VIP devices are functioning as per requirements **Behavioral Skills Required**: - Individual must have good customer facing skills and be well presented. - Demonstrates independent and pro-active thinking - Builds effective relationships both within the team and across the business and Professional Services - Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. - Must be able to work alone and unsupervised, taking the initiative when necessary. - Must be organized and prioritize work appropriately. **Salary**: $4,816.15 - $5,137.23 per month Ability to commute/relocate: - Izmır: Reliably commute or planning to relocate before starting work (required) **Language**: - English (required) - Turkish (required)
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IT Support Specialist
2 days ago
Auckland City, New Zealand Hire IT Full time**About the role** Our client is an NZ owned and operating MSP experiencing significant growth, we require a well rounded IT support engineer with logical problem-solving skills and excellent communication skills to join our tight-knit team. Based in Grafton, on the border of the CBD, you’ll be tasked with supporting our clients and platforms both...
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IT Support Technician
1 hour ago
Auckland City, New Zealand Milestone IT Full timeOn/Off-site - immediate start - Ellerslie Auckland Our client, a global leader is seeking a number of IT Support Technician to work on an approximately 9 months contract to perform a Hardware Refresh project. *** **The duties you will perform include but not limited to;** - Providing back-office support to the technicians - Installation of monitors,...
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IT Desktop Support Technician
2 weeks ago
Auckland City, New Zealand Milestone IT Full timeEllerslie Auckland location - Contract role - Excellent career progression ️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have...
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IT Desktop Support Technician
4 days ago
Auckland City, New Zealand Milestone IT Full timeImmediate start - Short-term contract - Excellent career progression Milestone IT is currently working with this brilliant nationwide business who right now have an exciting opportunity for an experienced Desktop Support Technician to join a great team. Working with a small team of IT specialists, you will be Providing High Level/Level 2 support to users...
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Desktop Support Engineer
2 weeks ago
Auckland City, New Zealand Brennan IT Full time**Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by values...
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IT Technical Support Engineer
2 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Are you looking for your next IT role where you can make a huge impact and work for the best Enterprise clients? Make your mark on this rare opportunity! Join a high performing team Remote first Workplace Great company culture About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye...
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IT Support Engineer
2 days ago
Auckland City, New Zealand Milestone IT Full timeOn-site - Immeidate start - Excellent career progression ️ Looking for a Skilled IT Support Engineer Level 2 ? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have the perfect...
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Senior Euc Support Engineer
2 weeks ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Here in an exciting opportunity to become part of the high performing Professional Services (PS) team, responsible for EUC related services. About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton, and...
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Desktop Support
2 days ago
Auckland City, New Zealand Total IT Global Full time**Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...
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Desktop Support
2 days ago
Auckland City, New Zealand Total IT Global Full time**Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...
