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Facilities Helpdesk Coordinator
3 weeks ago
Facilities Helpdesk Coordinator (fixed-term, 12 months)
We have a fabulous fixed-term vacancy in our property team due to an internal promotion. The facilities helpdesk takes incoming jobs from site managers and escalates them to the right technicians/teams, as well as problem solving through a new efficient ticketing process. We are seeking a resourceful, friendly and flexible professional to take on this important position. You will be part of the property team - a close-knit, experienced group of property specialists. This is a fantastic entry level opportunity to gain experience in this area.
About us
Restaurant Brands is a corporate franchisee and specialises in managing multi-site branded food retail chains. Restaurant Brands is listed on the New Zealand Stock Exchange and currently has over 261 stores across NZ, Australia and Hawaii for KFC, Pizza Hut, Carl’s Jr and Taco Bell. We employ over 3,500 NZ staff and serve over 60,000 customers across NZ every day.
About the Role
- You will be coordinating incoming maintenance, repair and facility concerns from our restaurants
- Customer Service & problem solving - organizing technicians and maintenance staff to attend facilities with the required information to make the call out process more efficient.
- Acting as a key point of contact between the site staff, contractors, technicians and internal property/facilities team.
- Logging jobs accurately on the system.
- Following up on logged jobs, quotes for cost and other level 1 support issues.
- Property/Facilities administration.
- Assisting the internal team with minor ad hoc projects.
- Using SAP & MS Office 365.
What do we need from you?
- Warm, friendly and helpful personality.
- Outstanding communication skills and customer service. Verbal & written English.
- Solid skills using MS Office 365 products, particularly experience with Word, Excel & Teams.
- Experience using SAP would be advantageous but not essential - you will be fully trained on the key tasks required using the software.
- Great upskilling opportunity for anyone unfamiliar with SAP.
- Strong desire to gain experience or work in the property, commercial property and facilities management sector highly desirable.
- Must be eligible to work in New Zealand.
