Level 2 Helpdesk Coordinator
3 days ago
**The role**:
This role will be primarily responsible for work allocation and rostering of the Level 2 Helpdesk Team and resolution of technical issues. You will be the liaison with other HEB departments for escalation calls and be the representative of the IT team in meetings as required. The individual who will thrive in this role will hold a relevant IT qualification along with experience including remote user support in similar multi-server Active-Directory-based environments. You will be organised, possess excellent communication and interpersonal skills and have a high level of personal integrity.
- 3 or more years' experience in IT operations, service and support
- Demonstrate strong technical knowledge and experience with the configuration, setup and maintenance of desktops and laptops
- Technical knowledge and experience in troubleshooting server, desktop and laptop issues
- Systems Engineer/Systems admin background
- Expertise in Windows Operating Systems
- Knowledge of relevant industry practice
- Excellent analytical and problem-solving skills
- Ability to effectively interpret and relate IT issues to our wider business perspective
- Ability to effectively prioritise multiple projects and support activities
- Ability to effectively work under pressure and meet deadlines
- Ability to travel as required
**About HEB**:**
HEB Construction is a dynamic and innovative leader in New Zealand Infrastructure. Our scope of work ranges from road construction and maintenance through to earthworks, drainage, subdivisions and bridges, all the way through to major projects of national significance.
Part of the Vinci Construction International Network, we combine the best of local and international expertise, and have created a high-performing culture where our people thrive.
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