Customer Experience Champion
3 days ago
Full-time Permanent role working Sunday to Thursday
- Based in Eden Terrace
- Impressive perks and great company culture
This is an incredible opportunity to join a company that is ambitious with a passion for creating amazing customer experiences.
- Full-time Permanent role working Sunday to Thursday
- Based in Eden Terrace
- Impressive perks and great company culture
**About The Role**
Our clients are a culture-driven business with a really strong team culture. In addition to an attractive remuneration package, they offer a great benefits package including lunches when working in the office, birthday leave, flexible working conditions and more.
30+ hours: Sunday - Thursday: A combination of working from home and from the Eden Terrace Office. Monday to Thursday 8.30 am - 5.30 pm and Sunday 1 pm to 8 pm.
**You’ll Be Responsible For**:
- Mastering systems and processes: you will work with a number of systems and processes to deliver an amazing personal experience to all customers.
- Customer retention: engage with customers through outbound calling during their life cycle to re-engage and reactivate paused/cancelled customers
**About You**:
- Strong interpersonal and problem-solving skills
- Genuine ability to display empathy coupled with strong emotional intelligence
- Great communication skills both written and verbal
- Be highly adaptable and familiar with working in a fast-paced environment
- Be a team player with a ‘can-do attitude
- Be passionate about helping people and finding a solution to their needs
If you (or someone you know) are a team player who loves going the extra mile for customers
**Please note we are only accepting applicants currently living in New Zealand with a current working visa
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