Head of Customer Service

2 weeks ago

Auckland City, New Zealand Keller Executive Search Full time

We are seeking a Head of Customer Service based in Auckland, New Zealand, to lead their internal Customer Service team based in Auckland. As the Head of Customer Service, you will be responsible for ensuring a high level of customer satisfaction and delivering exceptional service to their valued clients.

**Responsibilities**:

- Lead, mentor, and develop the Customer Service team, fostering a positive and collaborative work environment.
- Establish and maintain customer service standards and procedures, ensuring efficient and effective service delivery.
- Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing corrective actions.
- Manage customer inquiries and escalations, ensuring timely and satisfactory resolutions.
- Collaborate with other departments to optimize processes and provide seamless customer experiences.
- Stay up-to-date with industry trends and best practices, implementing relevant changes to improve customer service operations.

**Requirements**:

- Minimum of 5 years of experience in a customer service leadership role.
- Proven track record of driving customer satisfaction and team performance.
- Excellent leadership and coaching skills, with the ability to motivate and inspire a team.
- Strong problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Experience in managing customer service teams within a contact center or similar environment.
- Proficient in customer service software and CRM systems.

**Benefits**
- Remote Work
- Permanent Position
- 30-Day Paid Leave
- 5-Day Work Week
- A competitive salary, reflective of your experience
- Health insurance coverage

  • Head Over Heels Part Time Position 10

    1 week ago

    Christchurch City, Canterbury, New Zealand Head over Heels Full time

    **Head over Heels** **HEAD OVER HEELS PART TIME POSITION 10 - 15 HOURS**: **Canterbury, Christchurch City** $24 - $26 Hourly Permanent Part time - **Work with a fun tight knit team**: - **Opportunity to work extra shifts over Christmas period**: - **Family owned and operated business** **Part Time Position available: 10 - 15 hours.** We are on the...

  • Head of Customer

    6 days ago

    Wellington City, New Zealand H2R Consulting Full time

    Location: Wellington Type: Permanent / Full Time Reference: 453491 This fast-growing private sector company have achieved remarkable success since their inception in 2016 and have evolved to be a must-have service for their valued customers. As part of their growth they are now on the lookout for a Head of Customer to lead the Customer function. We’re...

  • Customer Service Representative

    4 hours ago

    Auckland City, New Zealand Service Foods Ltd Full time

    Join a fast-paced, customer-focused team at Service Foods! **We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.** **Mō te tūranga mahi | About the Role** In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders,...

  • Head of Customer

    6 days ago

    Auckland, Auckland, New Zealand Kraft Heinz Full time NZ$1,150,000 - NZ$1,450,000 per year

    Head of CustomerAbout the RoleAt Wattie's Kraft Heinz, we're proud of our legacy as New Zealand's most iconic food company and the largest branded FMCG supplier to the grocery market. With a portfolio that spans more than 20 product categories, our ambition is to continue shaping the future of food — through strong partnerships, innovative thinking, and...

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...

  • Customer Service Representative

    6 days ago

    Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...

  • Customer Service Representative

    6 days ago

    Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...

  • Customer Service Representative

    4 hours ago

    Auckland City, New Zealand Waste Management Full time

    A Contact Centre Customer Services role with real Career Development Opportunities - Work in an Essential Service Industry - Work from home is an option - and we provide the equipment - Training provided to set you up for success Some of our team have been promoted, so it’s time to find our new Customer Service champions. We are looking for highly...

  • Head of Sales

    2 weeks ago

    Auckland City, New Zealand Vector NZ Full time

    Head of Sales & Service - Full-time - Engagement type: Fixed Term - Employee - Department: Vector Fibre Want to work somewhere where you are doing good for the world, your community and yourself at the same time? If you think you’ll thrive working in a sector undergoing significant transformation, working on critical projects of global significance, and...

  • Customer Service Team Leader

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    **We are looking for a reliable and motivated Team Leader to oversee our Night Shift Customer Support Team at our Auckland branch.** **Mō te tūranga mahi | About the role** In this role, you will provide hands-on leadership to ensure a high-performing, customer-focused work environment. Your guidance will be instrumental in driving efficiency, accuracy,...