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Head of Customer

3 weeks ago

Wellington City, New Zealand H2R Consulting Full time

Location:
Wellington

Type:
Permanent / Full Time

Reference:
453491

This fast-growing private sector company have achieved remarkable success since their inception in 2016 and have evolved to be a must-have service for their valued customers.
As part of their growth they are now on the lookout for a Head of Customer to lead the Customer function. We’re looking for someone to inspire, align, and motivate cross territory teams to support their user base in Australia and New Zealand.
Reporting directly to the Chief Operating Officer you will be engaging all areas of the organisation in managing customer relationships, revenue, retention, and margins whilst ensuring impactful and positive customer experiences.

**You will**
- Be a strong participative and valuable member of the leadership team
- Take ownership for the development and implementation of the full CX strategy
- Enable the business to design products and services with the customer in mind
- Be a true collaborator with the ability to build strong, lasting relationships
- Bring experience working within highly agile and responsive environments, with a strong emphasis on team culture

We’re looking for an ambitious, driven, and influential professional with experience managing a team in a high growth environment. As an inspirational leader you’ll have the ability to identify talent and continuously develop and coach employees to deliver great outcomes for all customers.