New Business/customer Care Consultant

3 days ago

Auckland City, New Zealand Chubb Full time

**About the role**

Join us and play a key role in exceeding the expectations of our customers through the provision of consistent, excellent service.

Reporting to the Customer Administration Manager, you’ll be part of a structured team environment, where collaboration and support are fostered.

You will use your strong customer service skills to build relationships with both internal and external customers quickly. The insights you gain from these interactions will help improve our products.

By ensuring the accurate and timely completion of administrative procedures, you will directly contribute to the efficiency and effectiveness of our overall business operations.

With a variety of day-to-day responsibilities, you can be assured that your work will remain engaging as you collaborate in customer care and new business initiatives.

**In this key role you’ll**:

- Effectively manage administrative tasks initiated by the business, ensuring precision and prompt completion of procedures that meet or exceed service standards.
- Fulfil all administrative duties in alignment with Service Level Agreements, while actively building and nurturing positive relationships with both internal and external customers.Ensure all Call Centre Standards are met where overflow of picking up calls is required

**To be successful and grow in this role you will ideally bring the following**
- Strong interpersonal and customer service skills, with a proven ability to engage effectively with individuals from diverse backgrounds.
- Ability to prioritise and manage your time effectively.
- Strong administration skills and attention to detail.
- Embrace new challenges as opportunities for rapid learning.
- Cultivate a mindset of relentless and versatile learning to grow yourself.
- Be open to feedback and willing to adapt to change.

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you Your unique talents could be just what we need to make our team even stronger.

**Location**:
Wellington or Auckland

**Role Type**

Full Time, Fixed Term - 20 March 2026.

**Benefits on offer when you join Chubb Life NZ**
- Flexible working
- Group Life and Healthcare InsuranceWellbeing subsidy and partner discounts

**Why you’ll love working for Chubb Life**

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. Our people-centred culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.

Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.

**Our Values**

Across the world, Chubb is guided by our five key values.
- **Integrity**:

- **Customer focus**:

- **Respect**:

- **Excellence**:

- **Teamwork**

With strong performance and relationship-building skills, you can unlock exciting opportunities for advancement within our global organization. Explore where this role can take you and pave the way for your future success

**Applications are reviewed as they are received, and as such, the role may close prior to the deadline date

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