In-field Customer Service Representative

3 days ago

Auckland City, New Zealand Invacare ANZ Full time

Invacare is a proud supplier of mobility and medical equipment that is used in hospitals, aged care facilities and homes all around the world. We have an extensive line of products which includes manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps, and more. Our mission? To make Life's Experiences Possible.

Our In-Field Customer Service (Drivers/Equipment Installer) team are Invacare's front-line link to our Rentals customers, and we are currently seeking another friendly and customer focused personality to join our team to help us to service our clients in Auckland. You will be an energetic, people person with a strong desire to help others. Our drivers ensure that our Invacare equipment is correctly delivered and installed into patients' homes and similarly, are required to uninstall and collect our equipment delivering it back to our base in Mount Wellington.

You will need:

- The ability to cope well under pressure and to be patience, Auckland traffic can be testing at times
- To be reliable and organised to ensure you make the most of your time
- To be willing to get Hep A & B vaccinations
- Great physical fitness - this role can be physically demanding and involves heavy lifting- Exceptional customer service skills

- To be able to pass a criminal conviction check and drug and alcohol testing
- The ability to work as one team, achieving our goals is a result of a collective effort

More importantly we require someone who has resilience, empathy, and compassion as you will be entering our clients’ homes and may, at times, see patients at their most vulnerable. As your days are spent driving, you will also need to know your way around Auckland to ensure your delivery or collection runs are well planned and completed quickly and efficiently without backtracking.

This position is 40 hours per week, starting at 7.30am, Tuesday to Saturday, with occasional Mondays, overtime and rostered on call work. We have a range of benefits available for our drivers including:

- Medical, Life and Disability insurance
- 5% employer contributions to KiwiSaver (if eligible)
- 3 paid and 3 unpaid volunteer days per annum
- Wellness benefits
- Company bonus scheme

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