Service Coordinator, Christchurch

2 weeks ago

Christchurch, New Zealand Adaptalift Group Full time

Be the heartbeat of the service team - help keep the machines running
- Exciting & Growing Team - Joining the team to support a growing Technical team
- Variety Is Here - Talking with customers & scheduling workloads & action admin

**About Us**
Hyster New Zealand is part of the Adaptalift Group, one of Australasia’s largest and fastest-growing materials handling hire and sales companies. With over 40 years of heritage, we pride ourselves on being family-operated and values-driven, putting safety and customer satisfaction at the forefront of our day-to-day operations.

Our Christchurch team is on the lookout for a proactive and organised Service Coordinator. In this role, you’ll be the go-to person for all things service - from handling customer enquiries to scheduling and supporting our busy field technicians. If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit.
This role will be offered as a full time, permanent role working in our Christchurch branch, 7.30-4.30 Monday to Friday.

**A Week Looks Like**:

- **Scheduling Maintenance and Repairs**: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best
- **Quoting and Parts Coordination**: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions
- **Updating Customers**: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress
- **Driving growth**: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department.
- **Embracing the variety**:No two days are the same

**What We’re Looking For**:

- Experience in a **customer-focused, maintenance scheduling, or service coordination** role.
- Exposure to a **mechanical environment or similar environment** is advantageous.
- Strong **decision-making and prioritisation skills** to deliver outstanding customer service.
- Excellent **administrative abilities**, including proficiency with MS Office.
- **Confidence, communication skills, and adaptability** to handle a fast-paced, customer-centric environment.

**Applications**:
If you’re excited about contributing to a growing team and taking your career to new heights, click **APPLY NOW** to submit your resume. We look forward to learning more about you

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