Key Account Manager

**Introduction**:
Are you an experienced relationship builder with a passion for driving business growth? Do you have a sound understanding of the IT & Cloud landscape, coupled with the ability to position and deliver exceptional managed services and IT projects? If so, we have an exciting opportunity for you

Make your mark on this rare opportunity

Remote first Workplace
Great company culture
Some travel may be required with the position.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

The purpose of the Key Account Manager is to retain and grow revenue from DDS IT’s high value customers by developing excellent long term, profitable relationships. The role will build and maintain healthy business relationships and position DDS IT as a trusted partner for managed services, IT projects and general servicing requirements. This involves managing assigned customers, to retain and grow DDS IT’s products and services portfolio through onboarding new business opportunities to meet client’s requirements. A portion of duties include business development activities for driving business growth for NET new logos based of marketing qualified leads, trade show engagements and industry networks.

The Key Account Manager will demonstrate a sound understanding of IT & Cloud environment and maintain a sustained awareness of industry trends, new technologies, practices, and market conditions. Being up to date on current trends will help the Key Account Manager is able to align customer needs with DDS IT’s product & services portfolio to ensure clients success.

**Some Key Responsibilities include**:
Nurture and maintain existing customer relationships to maximize sales and project success.
Conduct regular call-cycles to ensure active portfolio management and exceed customer expectations.
Collaborate with internal teams to ensure they understand customer requirements and deliver high-quality service and product enhancements.
Contribute to roadmap decisions that align with customer needs and foster long-term partnerships.
Champion customer support service enhancements to further elevate our service levels.
Proactively handle customer escalations to ensure prompt resolutions and maintain satisfaction.
Develop strategic account plans to optimize business retention and identify new growth opportunities.
Provide quarterly internal product & service revenue forecasts for effective planning.
Create and implement annual customer engagement plans, scheduling regular client calls and visits to enhance customer satisfaction.
Stay abreast of industry trends, customer vertical drivers, and challenges to support opportunity development.

**Skills and Experiences**:
A bit about you

Your exceptional negotiation and solution selling skills play a critical in securing business growth and maintaining successful client relationships. We are looking for a highly self-motivated individual who takes initiative and exhibits a proactive approach to problem-solving and identifying improvement opportunities.

Collaboration is key to our success, and we are looking for team players who enjoy working both independently and collaboratively. Sharing information and knowledge with colleagues is highly encouraged, as we believe it empowers and enables the team to achieve its collective purpose.

Excellent written and oral communication skills are essential, as you will be building and maintaining strong and trusted working relationships with both internal and external stakeholders.

**Talk to us NOW**: