Customer Service Representative

2 weeks ago

Auckland City, New Zealand Auckland Transport Full time

At Auckland Transport customer experience is core to everything we do. We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service.

**Te Whiwhinga mahi | The opportunity**

In the Customer Services space, we're on a journey to change the way we deliver services to our customers, we're building new capabilities across technology, process and our people to deliver better customer service outcomes. So, if you're looking for a dynamic and challenging role to help you grow as an individual then this role could be for you.

As a Customer Service Representative in Auckland Transport located at one of our many Service Centres across Auckland, you will be responsible for the success of our customers getting to where they need to be.

This is a varied, challenging but rewarding role that requires passion and a drive for supporting our people and community - you will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general directions. As the face of Auckland Transport, you will act as both an advocate for our services, and as a champion for our users. Your role is to ensure that travellers have the best experience possible, no matter the mode of travel they wish to take

This is a full time, permanent opportunity working 40 hours per week. Our Service Centres operate between the hours of 6.30am - 9pm, Monday to Sunday. As this is a rostered position, some weekend working will be required. Your starting salary will be $49,200 pa.

**Ko koe tēnei | About you**

You have the ability to:

- Provide excellent customer service skills while maintaining focus on the customer in a fast-paced environment
- Empathise with and prioritise customers' needs
- Demonstrate interpersonal skills with a diverse customer base
- A positive attitude and willingness to learn
- Great communication skills both verbal and written
- Demonstrate conflict resolution and de-escalation skills
- Is an advocate for ownership and end-to-end support
- Motivate and lead others by example

**Ko wai mātou | About us

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