Digital Enablement Manager

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

**Te Whiwhinga mahi | The opportunity**

We now have an awesome opportunity for an experienced, dynamic, digital leader to join our team and really impact change as the Digital Enablement Manager on a fixed term contract for 13 months. We know what we do on the inside shows up on the outside and this role plays a huge part in AT becoming more customer centric, keeping pace with the increase in our customers' digital interactions, and ever-growing CX outcomes. Our focus starts with our customers - our vision in this space is fully supported by our CEO and leadership teams.

**What you might like to know about this opportunity**:

- Support and manage a team of nine high performing, talented individuals, including one graduate; maintain the exceptional team culture and further develop team members.
- Lead the Digital Enablement team to provide excellent customer experiences through the efficient creation of compelling digital content, UX/UI design and continuous improvement of AT Mobile and the AT Website to deliver easy customer journeys.
- Accountable for developing, maintaining and delivering the Digital Design System, the Digital Content Strategy, Digital Analytics and SEO Strategy.
- Work closely with Product Owners, Business Technology and external vendors to plan and deliver the digital roadmap of enhancements to AT Mobile and the AT Website.
- Ensure there is strong communication and collaboration within the CX Delivery team, across the Customer and Digital Experience group and the wider CX division, and with other divisions across AT.

**Nā tāu rourou | What will you bring?**

We are looking for someone who is innovative, customer oriented, collaborative and has a passion for helping grow a high-performing team. You will be:

- Bold and ambitious, someone who looks for innovative ways to deliver business outcomes
- A superior communicator with a growth mindset
- Customer oriented whilst maintaining a delivery focus
- A supportive and respected team leader, able to demonstrate effective and impactful leadership of digital teams in your career
- An agile team player through and through, you are dedicated to continually improve processes to achieve high quality outcomes efficiently.
- Adept at relationship-building, maintaining effective partnerships, and influencing without positional authority.
- Able to achieve objectives, delegate effectively and empower others, utilising all resources to achieve the best customer outcomes.

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.