Insurance Claims Expert

3 days ago


Auckland, Auckland, New Zealand The Warehouse Group Full time

**Job Description**

Company Overview

The Warehouse Group is a leading retailer in New Zealand, committed to providing exceptional customer experiences. As an Insurance and Claims Consultant, you will play a critical role in supporting our customers with claims and communication processes.

Responsibilities

You will be responsible for the entire claims journey, ensuring that all stakeholders are communicated with throughout the process. This includes working collaboratively with a team to deliver outcomes identified as part of the Protection Framework on behalf of our insurance underwriter.

Liaising between the insurance companies, their customers, and our store network to provide replacements and resolutions, predominantly over email and phone, will also be a key aspect of this role. You will utilise product knowledge and expertise to provide the best recommendations to resolve the claims process.

Your day-to-day work will involve:

  • Being responsible for the claims journey and making sure that all stakeholders are communicated with throughout the process.
  • Working collaboratively with a team to deliver outcomes identified as part of the Protection Framework on behalf of our insurance underwriter.
  • Liaising between the insurance companies, their customers, and our store network to provide replacements and resolutions, predominantly over email and phone.
  • Utilising product knowledge and expertise to provide the best recommendations to resolve the claims process.
Requirements

To be successful in this role, you will need:

  • Previous experience within a contact centre, ideally in an insurance environment.
  • Technology or appliance product knowledge, which is a definite advantage.
  • Excellent spoken and written communication skills.
  • An outstanding phone manner – able to speak confidently and articulately.
  • Great attention to detail and accuracy of work.
  • Effective decision-making skills.
  • The ability to work with a sense of urgency.
  • A willingness to enjoy working with a diverse array of people and building successful working relationships.
Benefits

At The Warehouse Group, we believe in giving people the opportunity to grow, develop, and realise their career ambitions. When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, including:

  • Discounts across our brands.
  • Paid birthday day off for permanent team members.
  • Free parking at our Northshore support office.
  • We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week once fully integrated in the work protocols.
  • Onsite gym and café at our Northcote support office.
  • 26 weeks paid parental leave for permanent team members.
  • A range of wellbeing support and development opportunities.


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